USER GUIDE OTS-1
38
Tr ubleshooting Guide
o
This quick guide will help users who have issues with
their Omate TrueSmart functioning properly throughout
the course of its life.
Only basic issues will be covered.
For all other problems not addressed in this guide
please contact Omate support directly by e-mail at
.
The watch will not turn on/charge.
TM
Check the pin alignment on the Ocharge charging station
and make sure all pins are straight and level.
Carefully loosen the backplate screws and apply pressure to the
case while fastening. The contact between the terminals and the
case pins may not be properly secured.
If it still will not turn on or charge, Listen for a small click when
pressing the power button. If no audible noise is heard try
opening the case and examining the connectors for
broken/damaged parts.
Bluetooth settings menu will not toggle on/off.
If a device was recently paired to the Omate TrueSmart, this
may occur. Try powering down the device and rebooting the
system. You may have to disable Quick Boot first.
If rebooting does not work, open the casing and remove the
battery for approximately two minutes. Replace the battery,
carefully secure the backplate, and power the phone on.
service@omate.com
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