USER GUIDE OTS-1
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My watch isn’t waterproof!
The Omate TrueSmart has been tested to IP67 certification
standards. This means your device is dustproof, but only water
resistant to a depth of 1.0m (~3.3ft) for 30 minutes. Removing
the backplate may affect this rating as Omate cannot guarantee
proper measurements were taken to ensure an effective seal
once the watch has been opened. This rating was designed with
factory specifications in mind and while we understand the watch
must be opened in some events, including installation of a
memory card, we cannot account for how each individual user
seals their device. In the event your device is still under warranty,
or the case has never been opened, please contact Omate
Technical Support for assistance.
My touchscreen won’t respond!
In the event that your touchscreen does not respond to tactile
input, wait for a few moments to make sure that the software
has not experienced any input delay (lag). If considerable time
has passed and your device still will not respond to input, attempt
to turn off your device by either removing the battery or pressing
the power key.
If a reboot does not restore touch function, immediately contact
Omate Technical Support.
My touchscreen is scratched!
Sapphire Crystal is layered onto the Omate TrueSmart screen
to add extra protection to the more sensitive parts of the device.
Although sapphire coating is highly resistant to scratches and
marks, materials containing minerals with equal or greater
hardness rating may still scratch the screen.
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