USER GUIDE OTS-1
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My song or video will not play.
Many common audio and video formats are supported on the
Omate TrueSmart. In the event it will not play on your device,
we recommend checking the file extension and, if necessary,
converting it to a more common format that is supported.
Commonly supported formats include WAV, MP3, MP4, FLV, and
OGG.
Why do photos taken with my camera look grainy?
The camera sensor on the Omate TrueSmart supports a native
resolution of 3-megapixels that is upconverted (interpolated) to
5-megapixels using software. Depending on lighting conditions,
proximity, and ambient environmental factors, the image quality
may vary.
The Omate TrueSmart is not recognized by my computer.
Some older systems require driver installation from the internet
in order to access the Omate TrueSmart over USB. Modern
systems running Windows 7/8, Mac OS 10.x, or Linux, should
not have this issue. If the device is not recognized by your
computer but will charge through USB, your system may fall into
this category. If the device does not charge at all and is not
recognized by your computer, contact Omate Technical Support.
When I turn on my TrueSmart I’m getting “SIM not recognized”.
Sometimes the SIM card is not properly mounted in the casing.
Make sure that it is seated in the SIM compartment and that
it was properly oriented according to the SIM installation guide.
Also, some carriers restrict SIM recognition and require you to
register your device IMEI on their network first.
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