USER GUIDE OTS-1
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USER GUIDE OTS-1
Warranty Inf rmation
o
In the event that this device fails for the following reasons it shall be
considered a “covered service” qualifying for repair under warranty:
1) If the device contains a critical manufacturing defect which prevents
normal function.
2) If the device has not been altered or opened and, upon sufficient
examination by an Omate Technical Specialist, has been found to
not meet IP67 standards for water resistance.
3) If device failure or defect was discovered within a reasonable time
period between purchase and contact of service.
4) If the device failure was not a result of user tampering, software
modification (”rooting”), or improper handling of the device (e.g. dropping).
The following shall be considered “non-covered” repairs
requiring payment of service:
1) Water ingress as a result of opening the device casing or exceeding IP67
depth or submersion guidelines of 1.0m and 30 minutes, respectively.
2) Modification of system firmware, resulting in loss or corruption of data
or mobile network information.
3) Improper installation of SIM or memory card resulting in the damage of
internal or external components.
4) Damage to the device as a result of misuse or improper handling, including
cases where excessively rough material came into contact with the device
touchscreen.
If you have questions about covered services or about specific regulations
regarding the coverage period in your region you may contact Omate
Technical Support at
.
Residents of the EU (European Union): Under directive 1999/44/EC if the
device is defective within the given time period you must contact Omate
Technical Support in order to process your claim.
NOTE: IF YOU ALTER YOUR DEVICE FIRMWARE WE RESERVE THE RIGHT TO
CHARGE FOR SERVICE IN THE EVENT THE DEVICE BECOMES DAMAGED
OR NON-FUNCTIONAL. PLEASE AVOID MODIFYING YOUR DEVICE.
service@omate.com
