OMAX JetMachining® Center Operator’s Guide
Customer Support
5 - 2
400433D-EN
Please follow these steps when returning parts
:
1.
Contact the Customer Service Department to obtain a Return Material Authorization number
(RMA).
2.
Please provide the following information:
-
your company name and address
-
your name and telephone number
-
OMAX sales order number
-
original purchase order number
-
itemized list of all parts being returned, including quantity, part number, and description
-
reason for return (defective, ordered in error, repair, etc.)
-
any additional helpful information
3.
Write the RMA number at the top of the packing list and on the shipping label and include a copy of
your sales order.
Note:
Each RMA number is different. This number must appear on the shipping label and on all shipping
documentation. All inquiries concerning the returned parts should also refer to this number.
4.
Ship your returned parts prepaid to:
OMAX Corporation
Attn: Customer Service Department
21409 72nd Avenue South
Kent, WA 98032 USA
Parts Ordered in Error
Returned parts ordered by a customer in error are subject to a testing and restocking charge of 15% of
the list price. Parts returned for restocking must be returned prepaid to OMAX Corporation within 30
days of the original parts order ship date.
To return a part ordered in error for credit
:
1.
Obtain an RMA number. Return your ordered in error parts prepaid to OMAX Corporation within 30
days of the date the part was originally shipped.
2.
Returned parts are examined by the Customer Service Department to ensure they are unused, in
new condition, and free of handling damage.
3.
If the parts are determined to be new and received within the 30-day limit, you receive full credit for
the amount charged, minus the 15% restocking fee. A copy of the credit memorandum will be
forwarded to you for use on future orders.
4.
You must issue a new purchase order for any replacement parts.
5.
Parts are shipped to you FOB Kent, Washington, USA.
6.
If the returned parts are not new, or if OMAX receives them after the 30-day limit, the OMAX
Customer Service Coordinator determines their proper disposition.
Unused Parts
To return unused parts for credit
:
1.
Obtain an RMA number. Return your unused parts prepaid to OMAX Corporation within 30 days of
the shipping date the part was originally shipped.
2.
All parts are examined by the Customer Service Department to ensure they are unused, in new
condition, and free of handling damage.
3.
If the parts are determined to be new and are received within the 30-day limit, you receive full
credit for the amount charged, minus the 15% restocking fee.
4.
A copy of the credit memorandum will be forwarded to you for use on future orders.
Summary of Contents for JetMachining Center 2626
Page 8: ...OMAX JetMachining Center Operator s Guide viii 400433D EN ...
Page 12: ...OMAX JetMachining Center Operator s Guide xii 400433D EN ...
Page 22: ...OMAX JetMachining Center Operator s Guide Safety First 1 10 400433D EN ...
Page 140: ...OMAX JetMachining Center Operator s Guide OMAX Glossary 6 16 400433D EN ...
Page 144: ...OMAX JetMachining Center Operator s Guide Index 4 400433D EN ...