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Chapter 5
Customer Support
This chapter explains how to reach OMAX Customer Service and provides instructions for the ordering and
returning of parts.
Contacting OMAX Customer Service
OMAX Customer Service personnel can be reached throughout the workday for technical questions or
ordering parts as follows:
8am – 8pm EST Monday through Friday
8am – 5pm EST Saturday and Sunday
Voice:
253.872.2300 x3 or 800.298.4036
International:
01 253.872.2300 x3
Fax:
253.872.7446
E-mail:
techsupport@omax.com
Ordering parts:
parts@omax.com
Ordering Parts
OMAX parts can be ordered from Customer Service either by calling
800.298.4036
(international
01 253.872.2300 x3
), faxing
253.872.7446
, or emailing to
parts@omax.com
.
When ordering parts, please provide the following information:
• part name
• part number
• quantity needed
• date required
• your shipping information
• purchase order number
Parts in stock are shipped within 3 working days from receiving the order. When not in stock, OMAX provides
an estimated shipment date. Same-day shipments for system-down emergencies can be accommodated if
the requested part is in stock and the order received before 12:00 noon, Pacific Time.
Returning Parts
All parts returned to OMAX Corporation, for any reason, are handled according to the Returned Material
Procedure described below. Return procedures vary, depending upon the reason for the return. The normal
process for returned parts takes approximately ten working days once the part is received. All returned parts
must have an RMA number and be returned within 30 days of the shipping date with proof of purchase to be
considered for credit.
Returned Material Procedures
The following procedures are used by OMAX Corporation to handle part returns. OMAX issues credit for
returned parts if received in their original condition, or had failed under conditions covered by the OMAX
warranty.
Summary of Contents for JetMachining Center 2626
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Page 22: ...OMAX JetMachining Center Operator s Guide Safety First 1 10 400433D EN ...
Page 140: ...OMAX JetMachining Center Operator s Guide OMAX Glossary 6 16 400433D EN ...
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