19
Troubleshooting
Harvesting ice is difficult
Hot gas valve
The hot gas valve is poor. Replace the hot gas
valve.
The hot gas valve is
damaged.
Replace the hot gas
valve.
Ice mold of the
evaporator
The ice mold is dirty, or
polishing degree is poor.
Clean the ice mold, or
replace the evaporator.
Refrigerant
Refrigerant leaks.
Recharge.
Ice machine
Ice machine is not
properly leveled.
Level the ice machine.
The ambient and water
temperature
The ambient and water
temperature is too low.
Adjust the temperature.
Ice cubes size
The size is too big.
See “Adjust the ice cube
size”.
The evaporator is hot for
more than 4 minutes
Hot gas valve
The lines of the hot gas
valve are loose.
Plug in again.
Hot gas valve
performance poor or
broken.
Replace the coil of the
hot gas valve if it is only
because of the coil.
Refrigerant
Refrigerant leaks.
Recharge.
Electric controller
The electric controller is
incorrect.
Check the controller.
REFERENCE
Item Number Model Number
Description
Manufacturer Model Number
37864
IC-CN-0012
Ice Maker 27 lbs. / 12 kgs. Capacity
115V/60/1 UL cUL
AZ-20B