15
Troubleshooting
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
Pilot won’t light.
Cylinder valve is closed.
Open valve.
Blockage in orifice or pilot tube.
Clean or replace orifice or pilot
tube.
Air in gas line.
Open gas line and bleed it
(pressing control knob in) for not
more than 1 - 2 minutes or until
you smell gas.
Low gas pressure with cylinder
valve fully open.
Turn cylinder valve OFF and
replace cylinder.
Igniter fails.
Use match to light pilot; obtain new
igniter and replace.
Pilot won’t stay lit
Dirt built up around pilot.
Clean dirt from around pilot.
Connection between gas valve and
pilot assembly is loose.
Tighten connection and perform
leak check.
Thermocouple is not operating
correctly.
Replace thermocouple.
Burner won’t light.
Propane cylinder is frosted over.
Wait until the propane cylinder
warms up and becomes unfrosted.
Blockage in orifice.
Clear blockage.
Control knob is not in ON position. Turn control knob to ON.
Burner flame is low.
Gas pressure is low.
Turn cylinder valve OFF and
replace cylinder.
Outdoor temperature is less than
40ºF and tank is less than 1/4 full.
Use a full cylinder.
Control knob fully ON.
Check burner and orifices for
blockage.
Carbon build-up. Thick black
smoke.
Dirt or film on reflector and burner
screen.
Clean reflector and burner screen.
Blockage in burner.
Remove blockage and clean
burner inside and outside.
REFERENCE
Item Number Model Number
Description
Manufacturer Model
Number
43584
PH-CN-1800-C
Patio Heater Column 71" / 1800mm
Stainless Steel 34000 BTU Propane
BYH-A-SS
43585
PH-CN-2105-C
Patio Heater Column 83" / 2105mm
Stainless Steel 42000 BTU Propane
BYH-B-SS
