Extended Warranty
Program
SM
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MADE IN
OM-ESW-100 SERIES
Unmanaged Industrial
Ethernet Switches
OMEGA’s policy is to make running changes, not model changes, whenever an improvement is possible. This affords our customers the
latest in technology and engineering. OMEGA is a registered trademark of OMEGA ENGINEERING, INC.
© Copyright 2013 OMEGA ENGINEERING, INC. All rights reserved. This document may not be copied, photocopied, reproduced, translated,
or reduced to any electronic medium or machine-readable form, in whole or in part, without the prior written consent of OMEGA
ENGINEERING, INC.
RETURN REQUESTS / INQUIRIES
Direct all warranty and repair requests/inquiries to the OMEGA Customer Service Department. BEFORE RETURNING
ANY PRODUCT(S) TO OMEGA, PURCHASER MUST OBTAIN AN AUTHORIZED RETURN (AR) NUMBER FROM
OMEGA’S CUSTOMER SERVICE DEPARTMENT (IN ORDER TO AVOID PROCESSING DELAYS). The assigned AR
number should then be marked on the outside of the return package and on any correspondence. The purchaser is
responsible for shipping charges, freight, insurance and proper packaging to prevent breakage in transit.
FOR
WARRANTY
RETURNS, please have the following
information available BEFORE contacting OMEGA:
1. Purchase Order number under which the product was
PURCHASED,
2. Model and serial number of the product under
warranty, and
3. Repair instructions and/or specific problems relative
to the product.
WARRANTY/DISCLAIMER
OMEGA ENGINEERING, INC. warrants this unit to be free of defects in materials and
workmanship for a period of
37 months
from date of purchase. OMEGA’s WARRANTY adds an
additional one (1) month grace period to the normal
three (3) year product warranty
to cover handling and shipping time.
This ensures that OMEGA’s customers receive maximum coverage on each product.
If the unit malfunctions, it must be returned to the factory for evaluation. OMEGA’s Customer Service Department will issue an
Authorized Return (AR) number immediately upon phone or written request. Upon examination by OMEGA, if the unit is found
to be defective, it will be repaired or replaced at no charge. OMEGA’s WARRANTY does not apply to defects resulting from
any action of the purchaser, including but not limited to mishandling, improper interfacing, operation outside of design limits,
improper repair, or unauthorized modification. This WARRANTY is VOID if the unit shows evidence of having been tampered with or
shows evidence of having been damaged as a result of excessive corrosion; or current, heat, moisture or vibration; improper
specification; misapplication; misuse or other operating conditions outside of OMEGA’s control. Components in which wear is
not warranted, include but are not limited to contact points, fuses, and triacs.
OMEGA is pleased to offer suggestions on the use of its various products. However, OMEGA neither
assumes responsibility for any omissions or errors nor assumes liability for any damages that result from
the use of its products in accordance with information provided by OMEGA, either verbal or written. OMEGA
warrants only that the parts manufactured by the company will be as specified and free of defects. OMEGA
MAKES NO OTHER WARRANTIES OR REPRESENTATIONS OF ANY KIND WHATSOEVER, EXPRESSED OR
IMPLIED, EXCEPT THAT OF TITLE, AND ALL IMPLIED WARRANTIES INCLUDING ANY WARRANTY OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. LIMITATION
OF LIABILITY: The remedies of purchaser set forth herein are exclusive, and the total liability of OMEGA with
respect to this order, whether based on contract, warranty, negligence, indemnification, strict liability or
otherwise, shall not exceed the purchase price of the component upon which liability is based. In no event
shall OMEGA be liable for consequential, incidental or special damages.
CONDITIONS: Equipment sold by OMEGA is not intended to be used, nor shall it be used: (1) as a “Basic Component”
under 10 CFR 21 (NRC), used in or with any nuclear installation or activity; or (2) in medical applications or used on humans.
Should any Product(s) be used in or with any nuclear installation or activity, medical application, used on humans, or
misused in any way, OMEGA assumes no responsibility as set forth in our basic WARRANTY/ DISCLAIMER language, and,
additionally, purchaser will indemnify OMEGA and hold OMEGA harmless from any liability or damage whatsoever arising
out of the use of the Product(s) in such a manner.
FOR
NON-WARRANTY
REPAIRS, consult OMEGA
for current repair charges. Have the following
information available BEFORE contacting OMEGA:
1. Purchase Order number to cover the COST of the
repair,
2. Model and serial number of the product, and
3. Repair instructions and/or specific problems relative to
the product.
MQS5055/1213
e-mail: info@omega.com
For latest product manuals:
www.omegamanual.info
Shop online at
omega.com
®
User’s Guide
Servicing North America:
U.S.A.:
Omega Engineering, Inc., One Omega Drive, P.O. Box 4047
Stamford, CT 06907-0047 USA
Toll-Free: 1-800-826-6342 (USA & Canada only)
Customer Service: 1-800-622-2378
(USA & Canada only)
Engineering Service: 1-800-872-9436
(USA & Canada only)
Tel: (203) 359-1660
Fax: (203) 359-7700
e-mail: info@omega.com
For Other Locations Visit omega.com/worldwide
omega.com info@omega.com
The information contained in this document is believed to be correct, but OMEGA accepts no liability for any errors it contains,
and reserves the right to alter specifications without notice.
WARNING: These products are not designed for use in, and should not be used for, human applications.
