BlueGate 1000
Troubleshooting
May 8, 2001
WIDCOMM, Inc, Proprietary and Confidential
42
8 Troubleshooting
8.1 G
ENERAL
BlueGate 1000 is factory configured to be ready to use out of the box.
The general steps for achieving LAN access via BlueGate 1000 are:
1.
Verify that the client supports the
LAN Access Profile
; consult the user’s manual for
the product.
2.
Configure the client to use the
LAN Access Profile
; consult the user’s manual for
your product.
3.
Ensure that the Bluetooth security settings on the client are compatible with those
that are configured on BlueGate 1000.
In the case of the client, these may be device-wide setting (for example, a fixed PIN
code for all connections), or it may be configurable on a service-by-service or
profile-by-profile basis.
4.
Perform a device inquiry from the client. Verify that BlueGate 1000 shows up.
§
Some client devices may display only the Bluetooth Device Addresses
(BD Addr) of other units.
§
Some may display the user-friendly name (device name) of these devices.
§
Some may display both.
5.
Select BlueGate 1000 and perform a service discovery on it.
6.
Select the LAN Access Using PPP service.
7.
Initiate a connection to the LAN Access Using PPP service on your BlueGate 1000.
8.
Test the connection using ping, FTP, an Internet browser, or a similar network-
enabled utility.
The remainder of this section deals with specific problems.
8.2 A
DMINISTRATIVE
P
ASSWORD
L
OST
See Section 4 for information about how to restore the “admin” user name and password
to the factory-default settings.
8.3 B
LUETOOTH
D
EVICE
A
DDRESS IS
M
ISSING
Some clients may not display the user-friendly name returned during a device inquiry.
Attempting to determine which device is which can be difficult without the user-friendly
name; you must compare the BDA on each physical device to the on-screen list.
BlueGate 1000’s BDA is on the serial number tag on the bottom of the unit.
If the tag is missing, contact WIDCOMM BlueGate 1000 technical support at
http//www.widcomm.com.
8.4 BT L
IGHT DOES NOT
B
LINK
This is not necessarily a problem. On some BlueGate 1000 Beta units the BT light was
not enabled. This does not affect the functioning of the unit.
8.5 C
AN
’
T
L
OG
O
N
A
S
A
DMINISTRATOR
See Section 4 for information about how to restore the “admin” user name and password
to the factory-default settings.