BlueGate 1000
Troubleshooting
May 8, 2001
WIDCOMM, Inc, Proprietary and Confidential
44
8.11 MAC A
DDRESS IS
M
ISSING OR
N
OT
V
ALID
The MAC address of BlueGate 1000 is required to discover the network IP address
assigned to BlueGate 1000.
The MAC address is on the serial number tag on the bottom of BlueGate 1000. If the tag
is missing, contact WIDCOMM technical support (
www.widcomm.com/support
).
Make sure the MAC address was entered correctly.
Make sure that your local DHCP server is on-line and accessible.
If no DHCP server is available at power-up BlueGate 1000 defaults to a static IP address
of 192.168.0.1.
Verify that there is not a network router between BlueGate 1000 and the computer
running the Java applet (
BGIPLookup.html
). Contact the network administrator for
assistance.
The Java applet uses a UDP broadcast packet to discover BlueGate 1000’s assigned IP
address. UDP packets are not routed; the PC running the applet must be on the same
subnet as BlueGate 1000.