5-1
Collecting Troubleshooting Informa-
tion
Troubleshooting information can be collected from the AMR by downloading a Debug Info File using
SetNetGo. This is a collection of configuration, log, and system status files that support personnel can
use for debugging and troubleshooting. Use the following procedure to download a Debug Info File for
troubleshooting or diagnostic purposes.
Precautions for Correct Use
The AMR's internal clock must be set correctly to ensure that accurate timestamps are present
in the Debug Info File. Refer to the
Fleet Operations Workspace Core User's Manual (Cat. No.
I635)
for more information.
Additional Information
A connection to the AMR must be established before attempting to access SetNetGo.If your
AMR is already configured to use a wireless network, use the procedure below. If it is not, you
must first create a TCP/IP connection to the AMR's Maintenance Ethernet Port.
• Refer to
on page 3-11 for more information.
• Refer to
Fleet Operations Workspace Core User's Manual (Cat. No. I635)
for more informa-
tion.
1
Open MobilePlanner and connect to the AMR's IP address.
2
Click the SetNetGo tab to open its Web Interface.
3
Click
Status
and select
Debug Info
from the left pane.
4
Click
Download Debug Info
and then specify a location to save the file to complete this proce-
dure.
5 Troubleshooting
5-2
HD-1500 Platform User's Manual (I645)
Summary of Contents for HD-1500 Platform
Page 1: ...HD 1500 Platform User s Manual I645 E 03 ...
Page 6: ...Manual Information 4 HD 1500 Platform User s Manual I645 ...
Page 38: ...Revision History 36 HD 1500 Platform User s Manual I645 ...
Page 206: ...5 Troubleshooting 5 14 HD 1500 Platform User s Manual I645 ...
Page 236: ...6 Maintenance 6 30 HD 1500 Platform User s Manual I645 ...
Page 250: ...Appendices A 14 HD 1500 Platform User s Manual I645 ...
Page 251: ...I Index I 1 HD 1500 Platform User s Manual I645 I ...
Page 254: ...Index I 4 HD 1500 Platform User s Manual I645 ...
Page 255: ......