Troubleshooting
16
ON Series m UPS User Instruction Manual
Troubleshooting
ONEAC offers 24-hour technical support. If you
have questions or problems regarding your ON
Series m UPS:
1. Refer to the Troubleshooting table on page 17 for
corrective or recommended action.
2. If you are unable to troubleshoot the problem,
contact Technical Services. Refer to page 1,
Technical Support, for the correct telephone
number in your area. Technical Services will ask
you to describe the problem. They will help solve
the problem over the telephone or issue a Return
Material Authorization (RMA) number along
with instructions on how to return the UPS for
repair.
NOTE:
You will need to supply the service
representative with the UPS part number and serial
number. You can access these numbers on the back
panel of the unit on a label located near the
receptacles.
Always check with ONEAC Technical Services
before attempting to repair or return any ONEAC
product.
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