ONEAC Sinergy UPS User Manual
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Chapter 9 Technical Support
9.1 ONEAC Technical Support
ONEAC offers 24-hour technical support. To contact ONEAC Technical Services:
• North America: (800) 327-8801 (opt. 3) or (847) 816-6000 (opt. 3)
• Europe: +44 (0) 1235 534721
• email: ts@oneac.com.
NOTE: All calls received before 7 a.m. or after 7p.m. Central Standard Time are forwarded to a cell phone.
An ONEAC Technical Support Representative will return your call within one half hour between 5 p.m. and
10 p.m. Central Standard Time. Except for emergencies, calls received between 10 p.m. and 7 a.m. will be
returned during normal business hours.
Please check with ONEAC Technical Services before attempting to repair or return any ONEAC product.
If an ONEAC unit needs repair or replacement, ONEAC Technical Services issues a Return Material
Authorization (RMA) number along with instructions on how to return the unit.