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FREQUENTLY ASKED QUESTIONS
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WHERE DO I FIND THE MODEL NUMBER AND SUPPLIER CODE FOR MY CHAIR?
The chair model number and supplier code is located on a sticker underneath the seat cushion, and on the front page of your instruction manual.
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HOW DO I ORDER REPLACEMENT PARTS? WHEN AM I GOING TO RECEIVE THEM?
covered under warranty, there is no charge for replacement parts. We normally ship replacement parts within 48 hours.
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HOW SHOULD THE CHAIR BE CLEANED?
While we do not recommend a particular brand of cleaning product, you can use a damp cloth to wipe down your chair. Or you can use an over-
the-counter cleaner made for the split-cow leather upholstery on your chair. If you would like to use a cleaning product, we suggest that you test
Please note that any type of discoloration or alteration made to the chair from a cleaner will automatically void the warranty.
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THE ARMRESTS SEEM LOOSE. HOW CAN I FIX THEM?
Make sure all screws are properly tightened.
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THE PARTS DON’T SEEM TO ALIGN. WHAT SHOULD I DO?
Do not tighten the hardware completely into the component you are assembling. Tighten hardware a quarter of the way. When all components are
aligned, and the product is sitting level, then you can tighten all the screws.
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THE SCREWS WON’T THREAD INTO THE HOLES. WHAT SHOULD I DO?
Be certain that you are aligned with the hole. Sometimes holes in soft upholstered areas are deep set, and you may not be making contact with
the female inset for the screw. Also, check that there is no debris on the screw or in the inset for the screw. You can also try the spare screw.
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WHAT IS THE WARRANTY LENGTH?
register your warranty.
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HOW IS THE WARRANTY VALIDATED?
Your warranty time period is validated by the purchase date on your original purchase receipt. (Please note that the warranty can not be validated
without your original purchase receipt).
