10
TRO
UBLE
SHOO
TING
Troubleshooting
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Solution
Food Processing
The food is unevenly processed.
The ingredients should be cut evenly into ½- to 1-inch pieces before processing.
Process in batches to avoid overloading.
Slices are uneven or slanted.
Place evenly cut food, cut side down, into the feed tube.
Apply even pressure on the pusher.
Food falls over in feed tube.
Feed tube should be packed full for best results.
Some food remains on top of the
disc.
It is normal for small pieces to remain; cut remaining bits by hand and add to processed ingredients.
Cheese is not shredding well.
Cheese should be processed immediately after being removed from the refrigerator. Soft cheese like
mozzarella must be placed in the freezer for 30 minutes prior to processing to ensure it is firm enough
for shredding.
Dough Kneading
Motor slows down
Amount of dough may exceed maximum capacity of your food processor. Remove half and process in
two batches.
Dough may be too wet (see number 8). If motor speeds up, continue processing. If not, add more
flour, 1 tablespoon at a time, until the motor speeds up. Process until dough cleans the sides of the
work bowl.
Blade does not incorporate
ingredients.
Always start the food processor before adding liquid. Add liquid in a slow, steady stream, or through
the drizzle hole in the pusher, allowing the dry ingredients to absorb it. If too much liquid is added,
wait until ingredients in the work bowl have mixed, then add remaining liquid slowly (do not turn off the
machine). Pour liquid onto dough as it passes under feed tube opening; do not pour liquid directly onto
bottom of the work bowl.
Blade rises in work bowl.
Excessively sticky dough can cause blade to rise. Carefully reinsert blade and immediately add 2
tablespoons of flour through the feed tube while the machine is running.
Dough doesn’t clean inside of the
work bowl.
Amount of dough may exceed maximum capacity of your food processor. Remove half and process in
two batches.
Dough may be too dry.
Dough may be too wet.
Nub of dough forms on top of
blade and does not become
uniformly kneaded.
Stop machine, carefully remove dough, divide it into 3 pieces and redistribute them evenly in the work
bowl.
Dough feels tough after kneading.
Divide dough into 2 or 3 pieces and redistribute evenly in bowl. Process 10 seconds or until uniformly
soft and pliable.
Dough is too dry.
While machine is running, add water, 1 tablespoon at a time, until dough cleans the inside of the bowl.
Dough is too wet.
While machine is running, add flour, 1 tablespoon at a time, until dough cleans the inside of the bowl.
Technical
The motor does not start.
There is a safety interlock to prevent the motor from starting if it is not properly assembled. Make sure
the work bowl and work bowl cover are securely locked into position.
If the motor still will not start, check the power cord and outlet.
The food processor shuts off
during operation.
The cover may have become unlocked; check to make sure it is securely in position.
A safety protector in the motor prevents the motor from overheating, which is caused by excessive
strain. Press the Off control button and wait 20 to 30 minutes to allow the food processor to cool off
before resuming.
The motor slowed down during
operation.
This is normal as some heavier loads (e.g., slicing/shredding cheese) may require the motor to work
harder. Simply reposition the food in the feed tube and try again.
The maximum load capacity may have been exceeded. Remove some of the ingredients and continue
processing.
The food processor vibrated/
moved around the countertop
during processing.
Make sure the rubber feet at the bottom of the unit are clean and dry. Also make sure that the
maximum load capacity is not being exceeded.
This is normal as some heavier loads (e.g., slicing/shredding cheese) may require the motor to work
harder.
