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Repair Policy
Products that are returned after the warranty period or are damaged by the
customer as specified in the warranty provisions can be returned to Onset
with a valid RMA number for evaluation. Contact Onset for details and
pricing.
Data-Back Service
The HOBO U30 Station stores data in non-volatile flash data storage. Onset
will, if possible, recover your data to disk.
Tune Up Service
Onset will examine and retest any logger or sensor.
ASAP Repair Policy
For an additional charge, Onset will expedite the repair of a returned
product.
Contacting Technical Support
If you have questions about your HOBO logger, contact the company where
you purchased it (either Onset Computer Corporation or an Onset
Authorized Dealer). Contact information for Onset Computer Corporation is
located at the beginning of this manual.
Before calling Technical Support
You can evaluate and often solve the problem yourself by taking the
following steps:
•
Check the
Diagnostics and troubleshooting
chapter of this guide
and online technical support at www.onsetcomp.com. Common
problems and solutions are listed in those locations.
•
Write down the events that led to the problem.
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HOBO U30 Remote Monitoring System User’s Guide
•
If you contact Technical Support at Onset Computer Corporation or
an Onset Authorized Dealer, please indicate that you need technical
support for HOBO products. Be prepared to provide the following
information:
-
A data file showing any anomalies.
This is the most important
information you need to provide.
-
The part number and serial number of the logger and sensors
used, and the configuration being used.
-
The software version number.
-
Details on the hardware and software configuration of your
computer, including the manufacturer, model number,
peripherals, and operating system version.
-
A description of the environment in which the logger and
sensors are deployed.
-
A complete description of the problem or question.
With this detailed information, Technical Support can provide a faster and
more accurate response.
