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Customer Support
If you have a question about your OontZ True Wireless BudZ ULTRA
or experience an issue with the BudZ,
our Customer Support Team wants to assist you.
For online troubleshooting tips please visit:
TheOontZ.com/troubleshooting
and select the OontZ True Wireless BudZ ULTRA
Contact us at:
TheOontZ.com/support
and fill in our customer support form
Reset Function
Reset Function
- Open the Charging Case and place both
BudZ into the Charging Case as shown.
- Press the Bluetooth Button as shown for
5 seconds.
- The 4 White LEDs on the
Charging Case will flash
simultaneously.
Reset the OontZ True Wireless BudZ ULTRA if the Left and Right BudZ
will not to connect with each other or if there is no sound output
from either BudZ.
- The Red and Blue lights on the
BudZ will alternate flashing.
- After a few seconds the Blue light
on one BudZ will flash twice every
5 seconds and the Blue light on the
other BudZ will flash quickly.
- The BudZ are ready to pair and
connect to your device.