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Customer Support

If you have a question about your OontZ True Wireless BudZ ULTRA

or experience an issue with the BudZ, 

our Customer Support Team wants to assist you.

For online troubleshooting tips please visit:

TheOontZ.com/troubleshooting

and select the OontZ True Wireless BudZ ULTRA

Contact us at:

TheOontZ.com/support

and fill in our customer support form

Reset Function

Reset Function

 

- Open the Charging Case and place both 

  BudZ into the Charging Case as shown.

- Press the Bluetooth Button as shown for

  5 seconds.

- The 4 White LEDs on the 

  Charging Case will flash 

  simultaneously.   

Reset the OontZ True Wireless BudZ ULTRA if the Left and Right BudZ

will not to connect with each other or if there is no sound output 

from either BudZ.

- The Red and Blue lights on the 

  BudZ will alternate flashing.

- After a few seconds the Blue light 

  on one BudZ will flash twice every 

  5 seconds and the Blue light on the 

other BudZ will flash quickly.

- The BudZ are ready to pair and 

  connect to your device.

Summary of Contents for True Wireless BudZ ULTRA

Page 1: ...Bluetooth Earbuds Quick Start Guide Designed and Engineered In the USA by TheOontZ com Online Quick Start Guide also available at www theoontz com support ...

Page 2: ... USB Type C Charging Cable Quick Start Guide Designed and Engineered In the USA by TheOontZ com Bluetooth Earbuds Charging Case Medium BudZ Comfort Cushions Placed on OontZ True Wireless BudZ ULTRA Online Quick Start Guide also available at www theoontz com support 1 Pair Small BudZ Comfort Cushions ...

Page 3: ...res Turning On and Off Pair and Connect Your Device To Hear the Best Sound and Best Bass Quiet Mode Sound Passthough Mode and Music Controls Talk to Siri Wireless Hands Free Personal Speakerphone IPX5 Water Resistant Customer Support Reset Function Safety and Precautions Table of Contents Pages 1 2 3 4 5 6 7 8 9 10 10 11 12 12 13 14 ...

Page 4: ...shown Charging Case USB Type C Charging Connector Insert the larger end of the USB Type C Charging Cable into a USB wall charger for a Smartphone or iPhone to charge the OontZ True Wireless BudZ battery USB wall charger that is 5V 1A minimum Front of Charging Case Side of Charging Case Only use a USB wall charger that is UL listed A UL listed USB wall charger will have the logo printed on it ...

Page 5: ...te Fully charged all 4 lights are solid white While the Charging Case is on battery power not plugged into a USB wall charger When the case is opened or closed the lights will be lit white for 10 seconds to indicate the remaining battery life of the Charging Case 0 25 charged 1st light will be lit white 26 50 charged 1st two lights will be lit white 51 75 charge 1st three lights will be lit white ...

Page 6: ...e BudZ battery is fully charged Left BudZ Right BudZ BudZ Comfort Cushion LED Indicator Light Multi Function Touch Control LED Indicator Light To Charge the OontZ True Wireless BudZ ULTRA Place both BudZ in the Charging Case as shown The Left BudZ in the left side and the Right BudZ on the right side Getting to Know Your OontZ True Wireless BudZ ULTRA ...

Page 7: ...ge of the BudZ has less than 20 remaining the Red Light on the BudZ will begin flashing rapidly and a voice prompt Low Battery Please Charge will indicate low battery BudZ Music Play Time with Quiet Mode on Up to 5 hours on a full charge at 2 3 volume Louder volumes will reduce the battery play time BudZ Music Play Time with Sound Passthrough Mode on Up to 5 hours on a full charge at 2 3 volume Lo...

Page 8: ...r Right BudZ from the Charging Case The BudZ will turn on automatically There will then be a voice prompt Pairing Note One OontZ True Wireless BudZ ULTRA is able to be used while the other is charging Turn Off Place the BudZ in the Charging Case and fully close the Charging Case The BudZ will turn off automatically after 15 seconds Note When placing the earbuds inside the Charging Case make sure t...

Page 9: ...ou need to first disconnect the currently paired device To disconnect the current device Go to Settings Bluetooth on your device Select the information symbol next to OontZ TW BudZ ULTRA when it appears under Devices iOS Device Select Disconnect or Forget This Device Android Device Select Unpair For pairing and connecting guide for your Apple Mac or Windows laptop computer please visit TheOontZ co...

Page 10: ...dZ are connected with your device If the BudZ are inserted into your ears when pairing and connecting with your device there will be a voice prompt Connected to indicate when the BudZ are connected with your device Once the BudZ are connected with your device you can play your audio wirelessly to your OontZ True Wireless BudZ ULTRA Note Your Smartphone or Tablet instructions may vary With your App...

Page 11: ...fort Cushions The largest size BudZ Comfort Cushions that are comfortable will provide the best overall sound experience Select the Best Fitting BudZ Comfort Cushions to hear the best sound and best bass from you OontZ True Wireless BudZ ULTRA BudZ Comfort Cushion Step 2 Slide a BudZ Comfort Cushion onto the left and right BudZ Step 4 Insert the Left and Right BudZ into your ear canals as shown St...

Page 12: ... the Multi Funtion Touch Button for 2 seconds on either BudZ There will be a voice prompt Sound Passthrough Mode to indicate when Sound Passthrough Mode is active Play Pause Press and Release the Multi Funtion Touch Button on either BudZ Track Forward Quickly Press and Release the Multi Funtion Touch Button 3 times on the Right BudZ If using a single BudZ press and release Multi Funtion Touch Butt...

Page 13: ...Wireless Hands Free Personal Speakerphone feature works over Bluetooth with Smartphones and iPhones only this feature is not supported when connected to other types of devices Talk to Siri on your iPhone or iPad through the OontZ True Wireless BudZ ULTRA This feature works when connected to an iPhone or an iPad over Bluetooth To talk to Siri through the OontZ True Wireless BudZ ULTRA Answer a Call...

Page 14: ...e OontZ True Wireless BudZ ULTRA are Water Resistant and can handle sweat water spray or being splashed but cannot be partially or fully submerged in water or left in a wet environment for an extended period of time any of which could case unrepairable damage by water entering the BudZ Important Safety Precaution When the OontZ True Wireless BudZ ULTRA are plugged in to the Charging Case with the ...

Page 15: ... Open the Charging Case and place both BudZ into the Charging Case as shown Press the Bluetooth Button as shown for 5 seconds The 4 White LEDs on the Charging Case will flash simultaneously Reset the OontZ True Wireless BudZ ULTRA if the Left and Right BudZ will not to connect with each other or if there is no sound output from either BudZ The Red and Blue lights on the BudZ will alternate flashin...

Page 16: ...ar any heat sources such as radiators heat registers stoves or other apparatus including amplifiers that product heat 6 Refer all servicing to qualified personnel Servicing is required when the Headphones have been damaged in any way 7 Do not make alterations to these Headphones 8 The battery in the BudZ or Charging Case is not replaceable Do not attempt to change it 9 Use the Charging Case only w...

Page 17: ...a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which ca...

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