UC Series User Manual
77
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Table 2-2-15 Definition of Add FXO Channel
Item
Definition
Channel
The FXO Channel number to map to a DID
Description A useful description this channel
DID
The DID that this channel represents. The incoming call on this channel will be treated
as if it came in with this DID and can be managed with Inbound Routing on DIDs
2.2.4 Call Features
2.2.4.1 IVR
The IVR module allows you to create one or more IVRs ("Interactive Voice Response" systems or
Auto Attendants). You can then route calls to the IVR and play a recording prompting callers what
options to enter, such as “press 1 for sales and press 2 for the company directory.” An IVR can also
route calls to another IVR, or in other words, a sub-menu. As a general rule, you never want more
than five or six options in a single IVR, or it will become too confusing to navigate. It is better to
only include a few options at a single menu level, and route callers to a sub-menu for more choices.
Figure 2-2-20 IVR interface
