Technical Support
Technical support
For technical support inquiries, follow the inquiry submission instructions on our technical support page at
Our team will
assess your question or issue and respond back to you within 24 business hours.
Service
If your EyeCGas® 2.0 infrared camera is not performing properly, contact Opgal at +972 4-995-3961. Describe the problem to the Opgal representative as
completely as possible. For your convenience, your representative may try to help you diagnose or correct the problem over the phone. Before returning
your EyeCGas® 2.0 infrared camera, verify with your representative that the product should be returned to Opgal. Opgal Customer Service will provide you
with written permission and a return merchandise authorization (RMA).
If the return is a non-warranty repair, an Opgal Customer Service Representative will provide you with a repair invoice estimate. To authorize repair, you
must provide Opgal a purchase order for the amount of the estimate. Once Opgal receives your authorization, we will issue you a return authorization
number so that you can return the unit for service. If the cost of repairs exceeds the stated quote by more than 15%, an Opgal representative will re-
estimate your repair and will contact you for authorization to complete repairs. After repairs have been completed, the unit will be returned to you and
Opgal will invoice you for the actual repair amount.
NOTE
section of this manual before contacting Opgal
regarding a technical support or service matter.
Technical Support | Technical support
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EyeCGas® 2.0 | User Manual Rev 01 | Doc P/N: UM-8G9A0000B
