SECTION V
Customer Service
5.1 Servicing
All servicing and repair must be done by an authorized repair and servicing
facility.
5.2
Return Material Authorization (RMA)
In the unlikely event you experience equipment difficulties that can not be
resolved without opening up the equipment, you will need to obtain
authorization and an RMA number prior to returning the equipment.
NOTE!
It is Ophir RF’s policy not to accept any returned equipment without an
authorized RMA number!
5.3
Repackaging for Shipment.
WARNING!
It is always recommended that two people carry this system due to its weight.
Use the original shipping container and packing materials if possible. If these
have been discarded or are not in good condition for reuse, use a heavy-duty
carton capable of providing adequate protection. Whenever the amplifier is
being returned to the manufacturer, attach an identifying tag, indicating the
RMA number, on the outside of the container.
Wrap the equipment in heavy paper or plastic, and use enough shock-
absorbing material (3 to 4-inch layers) around all sides to provide a firm cushion
and to prevent movement within the container. Protect the front and rear
panels with cardboard or foam blocks. Seal the shipping container securely
and mark the container
"FRAGILE".
To receive your RMA number, contact our customer service department.
Customer Service
Phone: 310-306-5556
Fax: 310-577-9887
Email:
CustomerService@ophirrf.com
You will be required to complete a simple questionnaire prior to receiving your
RMA number. Once you have your RMA number, you are authorized to return
your equipment.
To help you expedite this process, we have included a copy of the form you will
be required to complete prior to receiving your RMA number.
OM_5100F 12/12/01
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