III: Considerations for Sending the Device for Repair and Returning it
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3.The Customer shall return the mobile phone by presenting the OPPO Mobile Phone Repair Form. In
case the Customer loses the Customer Copy, the Customer shall go through the loss reporting
procedures with his/her personal ID or valid proof of identity before being able to return the mobile
phone two ( 2) days later.
1.When completing the OPPO Mobile Phone Repair Form, the customer must fill in valid information
in clear handwriting as required (name, address, phone number and fault symptoms);
2. Before sending your device for repair, please back up all information and data you have saved on
the mobile phone (for instance: phone numbers, text messages and pictures) before you delete them
to prevent loss or damage during the testing and inspection processes. In any circumstances OPPO
Customer Service Centre and its staff will not be responsible or obligated to back up or recover your
information and data, or accept responsibility for any consequence arising from the loss, damage or
leakage of your information and data. Please ensure the legality of the information and data you have
saved. To respect your privacy (unless necessary to provide you with services), we will not transmit,
backup or examine your information and data, but reserve the right to refuse to provide services for
illegal content;
