Oppo Watch, Faq

Page 1: ...OPPO WATCH FAQ ...

Page 2: ... to download the HeyTap Health app in the notification drawer 18 1 8 Can a smart phone be paired with multiple watches 19 1 9 How to unpair my watch 19 1 10 What should I do if my watch often disconnects with my phone 20 1 11 Why does my phone always pop up a quick pairing notification 20 1 12 Can the watch be used independently of the smart phone 21 2 Basics 22 2 1 How to power on the watch 22 2 ...

Page 3: ...ed 25 3 7 How to add delete photos in Photos watch face 25 3 8 How to use Memories album watch face 26 3 9 What is AI Outfit matching Watch Face How to use it 26 3 10 Some third party watch faces do not look good on OPPO Watch Why 27 4 Interface 28 4 1 What do indicators mean 28 4 2 What does each button in the control center do 28 4 3 What do the icons in status bar mean 29 4 4 Why does the brigh...

Page 4: ...ill it be dismissed on my phone 33 5 5 How to block some app s notifications 33 5 6 What s the difference among Slient mode Theather mode and Do Not Disturb 34 5 7 How to select vibration pattern of notifications 34 5 8 Does it support quick reply 35 5 9 Why can t some notifications in the notification drawer be cleared 35 5 10 Why doesn t the phone respond after clicking HeyTap Health download no...

Page 5: ...ntrol smart home devices using the Google Assistant 39 6 2 Google Pay 39 6 2 1 I don t have Google Pay on my watch Why 39 6 2 2 How to add a card 40 6 2 3 How to Make a payment in a store 40 6 2 4 How to delete a card 40 6 2 5 Why is my card automatically removed 41 6 2 6 Watch says Can t check accounts when I open the Google Pay app 41 6 2 7 I have trouble using Google Pay on watch in stores 42 6...

Page 6: ...wed in Google Assistant 45 6 5 Alarm Clock 45 6 5 1 How many times does the alarm clock repeat 45 6 5 2 Why is there only vibration but no ringtone after the alarm is set 46 6 5 3 Will the alarm ring when the watch is in Silent mode 46 6 6 Timer 46 6 6 1 Do I have to stay in the Timer app interface once it starts 46 6 7 Agenda 46 6 7 1 How to create and sync events 46 6 7 2 Why Google Agenda does ...

Page 7: ...nect to some certain Wi Fi 51 8 1 2 When the watch is connected to Wi Fi LTE and Bluetooth at the same time which network will be used first by default 51 8 1 3 How to connect Bluetooth headphones 52 8 2 Display 52 8 2 1 Why is there an orange bar on the right side of the screen 52 8 2 2 How can I set the watch to auto adjust brightness 52 8 2 3 How to turn off the screen 53 8 2 4 What should I do...

Page 8: ...6 8 5 System update and reset 56 8 5 1 How to update the system 56 8 5 2 How to reset my watch to factory settings 56 8 5 3 What happens when you reset to factory settings 57 8 6 Power Saver 57 8 6 1 How to turn on Power Saver 57 8 6 2 How to turn off Power Saver 57 8 6 3 Which features can be used in Power Saver mode 58 8 6 4 How long can I use the watch in Power Saver mode 58 8 6 5 Why can t I r...

Page 9: ... in case I lose it 61 8 7 10 What should I do if I lost my watch 62 9 eSIM 64 9 1 What is eSIM 64 9 2 Does OPPO Watch support independent phone calls with eSIM 64 9 3 What should I know before activating an eSIM service 64 9 4 How to activate eSIM 65 9 5 What if I selected a wrong eSIM service type 66 9 6 How much does eSIM cost 66 9 7 Which country carrier supports eSIM 66 9 8 How can I control d...

Page 10: ...iew my sleep records 69 10 2 5 Can my watch track my REM rapid eye movement 69 10 2 6 I woke up in the middle of the night and stayed awake for two and a half hours Why wasn t my awake time recorded 69 10 2 7 How can I use my device to sleep better 70 10 2 8 Can I track variations in my blood oxygen saturation levels 70 10 2 9 Can I send sleep data to other apps 70 10 3 Heart rate 71 10 3 1 Why di...

Page 11: ...he 24 hour heart rate diagram 73 10 3 8 Does it have 24 hour continuous heart rate monitoring 73 10 3 9 Can I turn off the green flashing light on the back of my watch Is it draining my watch battery 73 10 3 10 Why do I only see several dots in the heart rate diagram for the period of time when Power Saver was on 74 10 4 Daily Activity 74 10 4 1 How is my calorie burn calculated 74 10 4 2 How is m...

Page 12: ... 5 1 Why am I not seeing get up reminders in the notification drawer 78 10 5 2 How do I turn off get up reminders 78 10 6 Workouts 79 10 6 1 Can I manually log activity or data 79 10 6 2 Can I sync data to my other fitness apps such as Strava 79 10 6 3 Why isn t the watch s GPS working properly 79 10 6 4 Why is the exercise route incomplete or incorrect when I m running outdoors 80 10 6 5 Why am I...

Page 13: ... information 83 12 Hardware 84 12 1 Is OPPO Watch waterproof 84 12 2 Can I go in the shower with it 84 12 3 Is the watch hypoallergenic 84 12 4 Can I wear it if I have a nickel allergy 85 12 5 Who shouldn t use it 85 12 6 What is the screen made of 85 12 7 How to keep watch and straps clean 85 12 8 What does 3D screen glass mean 86 12 9 What is the wristband made of 86 12 10 Are there vegan leathe...

Page 14: ...r to charge my OPPO Watch 89 12 21 How long does the battery last 90 12 22 What s the battery type 90 12 23 Does the watch support quick charging 91 12 24 Why can t my watch be charged 91 12 25 What are the charging instructions 91 12 26 Why does the watch get hot 92 12 27 Does the watch have a high temperature protection strategy 93 12 28 How to extend the battery life 94 12 29 Is it a hard rest ...

Page 15: ...the name of your watch 7 You ll find a code on your phone and watch On your phone tap Pair This can take a few minutes 8 When your device and watch successfully connect you ll find Connected in the Wear OS app When they re not on your watch s screen you ll notice Disconnected 1 2 What if I can t find my watch on the list If you can t find the name of your watch on your phone during the setup proce...

Page 16: ...oid phone open the Settings app 2 Tap Location 3 Turn Use Location or Location on 4 Open the Wear OS app then tap Refresh 5 Once location sharing is on finish setting up your watch l If you still can t find your watch on the list If you tried the solution above and still have issues disconnect your watch and reset it to factory settings Then you can set up your phone and watch from the beginning 1...

Page 17: ...you still find Getting watch details or Finishing on your phone after 20 minutes try the steps below 1 Make sure your phone and app are up to date 2 Check your phone s Bluetooth connection 3 Restart your watch and phone 4 Reset your watch 1 4 Which phones does OPPO Watch support OPPO Watch works with phones running Android 6 0 excluding Go edition Supported features may vary among platforms ...

Page 18: ... be available 1 6 How to add my watch to HeyTap Health After the watch is paired with the Wear OS app and successfully connected open the HeyTap Health app enter the Manage page click the Add button or the add symbol in the upper right corner follow the on screen instructions to add the watch to the HeyTap Health app 1 7 Why does the watch prompt to download the HeyTap Health app in the notificati...

Page 19: ...the same time l In the HeyTap Health app you can tap the add button in the upper right corner of the Manage page to continue adding other watches But remember only one watch can be connected at a time 1 9 How to unpair my watch Open the Wear OS app on your phone tap Advanced settings tap Unpair Watch to factory reset watch and remove it from the app If the phone is disconnected from the watch afte...

Page 20: ... Make sure your watch isn t in Airplane mode 3 Make sure your devices app are up to date 4 Restart your watch phone 5 Reset your watch to factory settings 1 11 Why does my phone always pop up a quick pairing notification If you are using an Android phone with GMS and with the Wear OS app installed the phone will automatically monitor nearby Wear OS devices that can be paired When the phone detects...

Page 21: ... Watch faces Set AI Outfit watch face O X X X Set Photos watch face O X X X Built in watch face O O O O Workout Fitness run O O O O Fat burn run O O O O Outdoor walk O O O O Outdoor cycling O O O O Swimming O O O O 5 Min Workouts O O O O View workout records O X X X Health Heart rate O O O O Sleep O O O O Breathing O O O O Get up reminders O O O O App download Google Play O O O X Utilities Alarm O...

Page 22: ...and hold for 2 seconds until the OPPO logo appears 2 2 How to turn off the watch There are two ways to turn off the watch l Press and hold the Multifunction button for 1 5 seconds and drag the Power Off slider to the right l Go to Settings System tap Power off 2 3 How to force restart Press and hold the Multifunction button for 12 seconds to force restart 2 4 What can the Home button do Press to g...

Page 23: ...conds and drag the Power Off slider to the right l Force restart Press and hold it for 12 seconds l Turn on Power Saver Press and hold it for 1 5 seconds and drag the Power Saver slider to the right l Press once to call up the app assigned to this button 2 6 How to assign an app to the Multifunction button On your watch you can go to Settings Personalization Customize hardware buttons to assign an...

Page 24: ...n your phone open the Wear OS app Pick one in Watch faces to apply to your watch 3 2 How to add a watch face to favorite Press and hold the watch face swipe furthest to the right tap See more watch faces tap a watch face to add to favorite 3 3 How to remove a watch face from favorite Press and hold the watch face swipe to choose the watch face you want to remove Drag it up or down to remove from f...

Page 25: ...d tap to select the watch face style For watch faces with widgets in the watch face settings page tap the widget editing area to enter a selection list Tap the function you would like to show on the watch face 3 6 Why do the balloons on the watch face turn red When the watch detects that the heart rate exceeds the set high heart rate the balloons on the Balloon watch face will automatically turn r...

Page 26: ...Face Photos Memories Album to set it up This feature is only supported by OPPO phones with ColorOS 7 0 and above installed 3 9 What is AI Outfit matching Watch Face How to use it AI Outfit matching Watch Face can generate styles based on your outfit Open the HeyTap Health app on your phone tap Manage select the paired watch tap Watch face and tap AI Outfit Take a picture of your outfit and follow ...

Page 27: ...ch faces do not look good on OPPO Watch Why Many third party watch faces are developed for round screens and are not suitable for OPPO Watch We are working with Google to launch more watch faces that are optimized for rectangular screens ...

Page 28: ...sturb is on l Charging Display when connected to power l Location Display when obtaining GPS location l Theater mode Display when Theater mode is on 4 2 What does each button in the control center do l Google Pay Open Google Pay l Brightness Adjust screen brightness l Touch lock Return to watch face and ignore touch l Find my phone Open the Find my phone app l Settings Open the Settings menu l Fla...

Page 29: ...larms 4 3 What do the icons in status bar mean l Wi Fi connection status l Bluetooth connection status l LTE signal l Battery level 4 4 Why does the brightness button disappear When the user sets the brightness to Automatic the brightness button in the control center will be hidden You can adjust brightness manually in Settings Display Adjust Brightness and the brightness button will appear again ...

Page 30: ...to Google Play Store To search for an app tap the search icon Tap Install to download the app 4 7 How to uninstall an app l Tap Play Store l Swipe down from the top of the screen and tap My Apps l Tap the app you want to delete then scroll to the bottom and tap Uninstall 4 8 How to disable an app On your watch go to Settings Apps notifications App info tap the app you want to disable and tap Disab...

Page 31: ...p Why It may be uninstalled You can download it again in the Google Play Store It may be disabled You can find the app in Settings Apps and Notifications About App and re enable it 4 11 How to add tiles On your watch 1 Wake up your screen 2 Swipe from right to left 3 Touch and hold the screen 4 Swipe from right to left until you reach the last item then tap Add tile 5 Tap the option you want to ad...

Page 32: ...hat you re getting notifications on your phone 3 Make sure you haven t turned off blocked notifications for specific apps 4 Make sure app notifications and system notifications on your phone are turned on 5 Check that your phone is connected to the Internet 6 Make sure your watch is paired with your phone 5 2 Can I receive notifications when I use the watch without the phone When the phone is conn...

Page 33: ...fications Tap Silence phone while wearing watch 5 4 When I dismiss a notification on my watch will it be dismissed on my phone Yes Vice versa 5 5 How to block some app s notifications l On your phone open the Wear OS app At the bottom under Settings tap Notifications and then Change watch notifications l On your watch go to Settings Apps notifications App notifications Show all Tap an app to block...

Page 34: ...tone sound off Do Not Disturb l Ringtone sound off l No vibration Theater mode l No tilt to wake l No touch to wake l Display off l No vibration l Ringtone sound off 5 7 How to select vibration pattern of notifications On your watch you can select vibration pattern in Settings Apps notifications Vibration pattern ...

Page 35: ...r For important notifications such as system update low battery font library update etc the notifications will be cleared only if the user has completed the required operations 5 10 Why doesn t the phone respond after clicking HeyTap Health download notification on the watch It may be due to Bluetooth disconnection Please check the Bluetooth settings of your phone and watch 5 11 How to grant HeyTa...

Page 36: ...ot supported in the Power Saver mode The font library needs to update when entering the Power Saver mode for the first time And the watch needs to be restarted after the update completes If you do not update system language would be English in Power Saver mode 5 13 How to set the content length of notification previews Go to Settings Apps notifications Notification previews l High means always sho...

Page 37: ...oes the option Override Do Not Disturb mean If you turn this option on for Calls from favorites Reminders Events even if your watch is in Do Not Disturb mode you can still receive notifications from these features ...

Page 38: ...asic voice search and actions experience 6 1 2 What can Google Assistant do 1 Get things done Set alarms reminders timers Take notes Make reservations 2 Communicate Make phone calls Emails 3 Helpful info about your day Weather traffic navigation fitness and health 4 Ask Google Calculations dictionary unit conversions translations 6 1 3 How to set up the Google Assistant to respond to voice You can...

Page 39: ...t to control home automation devices such as thermostats plugs or switches or lights This feature is currently only available in English Once you ve set up the home device to connect your watch to your Google Assistant 1 On your phone open the Wear OS app 2 Under Settings tap Google Assistant and then Settings and then Home control 3 In the Devices tab at the bottom right tap Add devices 4 Follow ...

Page 40: ... On your phone follow the instructions to add a credit or debit card Note This only adds a card to the Google Pay app on your watch not your phone 6 2 3 How to Make a payment in a store 1 On your watch open the Google Pay app 2 Hold your watch over the contactless payment reader until you hear a sound or feel vibration from your watch 3 If asked choose Credit regardless of your type of card 4 For ...

Page 41: ... your watch are deleted when your screen lock is removed To re add your card open Google Pay on your watch add a screen lock and then add your card again 6 2 6 Watch says Can t check accounts when I open the Google Pay app 1 To fix this error update the Google Pay app 2 On your watch open the Play Store app 3 Swipe down from the top and tap My Apps 4 Scroll down the page and tap Google Pay 5 Tap U...

Page 42: ...nd your watch vibrates 4 You can also try holding your watch against the terminal in a different position This helps because your watch talks to the terminal using NFC Near Field Communication Most watches NFC antenna is behind the screen but check your watch s manual for the exact location 5 Make sure the store accepts contactless payments Ask the cashier if the store accepts contactless payments...

Page 43: ...ar OS app allowed to access the contact book You can check it in Settings Apps and Notifications App Permissions on the mobile phone 6 3 2 How to delete call history On your watch open the Phone app press and hold the call record in Call history scroll down and tap Delete to delete the record 6 3 3 Does OPPO Watch support multi way calling OPPO Watch does not support multi way calling 6 3 4 How to...

Page 44: ...one call volume low sound unclear First try to increase the volume to the maximum Since the size of the watch speaker is much smaller than the phone speaker the volume will be lower Also try to make phone calls in quiet environments or close to your ears 6 4 Weather 6 4 1 The weather app cannot get my location Why There are two ways for the Weather app to obtain location l When using the Weather a...

Page 45: ...y time you open the Weather App 6 4 3 Why is the weather showed in the Weather app different from the weather showed in Google Assistant The Weather app and Google Assistant use different weather sources 6 5 Alarm Clock 6 5 1 How many times does the alarm clock repeat The watch alarm will last for 1 minute If you tap to ring it later or if no action is detected for more than 1 minute it will autom...

Page 46: ...tings 6 5 3 Will the alarm ring when the watch is in Silent mode If Ring while on wrist is on the watch will ring when in Silent mode in Do Not Disturb mode or in Theater mode 6 6 Timer 6 6 1 Do I have to stay in the Timer app interface once it starts Even if you leave the Timer app the timing will continue normally When timing ends there will be a reminder 6 7 Agenda 6 7 1 How to create and sync ...

Page 47: ...allows a maximum of 2 hours of recording and the recording will automatically stop after reaching 2 hours 6 8 2 Do I have to stay in the Recorder app interface l After recording starts you can return to the other interfaces of the watch without interrupting the recording l If the storage is full recording will automatically stop and the audio would be saved l During recording if you answer a phone...

Page 48: ...n be played back in the watch 6 8 4 How to delete recordings After the recording is saved you can listen to the recording audio in the list and delete if you want 6 8 5 Does my watch support phone call recording This feature is currently not supported ...

Page 49: ...edia controller can be found by swiping down from the top of the screen 7 2 How to listen to music on my watch without phone You can listen to music on your watch with the built in speaker or by connecting to a Bluetooth accessory like headphones There are various music apps available in the Google Play Store for streaming or download to offline 7 3 Can I download music to offline It depends on wh...

Page 50: ... 4 Can I import local media files It depends on whether the third party app supports importing local files Apps such as Music Play also for Smartwatch can copy songs and podcasts from phone to smartwatch ...

Page 51: ...ity encryption methods l Due to hardware limitations the watch only supports 2 4GHz Wi Fi networks and does not support 5GHz Wi Fi networks l Please check if the Wi Fi password is entered correctly l Please check whether the watch is within the coverage of the Wi Fi network 8 1 2 When the watch is connected to Wi Fi LTE and Bluetooth at the same time which network will be used first by default By ...

Page 52: ...your headphones tap it to connect 8 2 Display 8 2 1 Why is there an orange bar on the right side of the screen There will be tutorials for you to finish when the watch is turned on for the first time which are symbolized as 4 different color bars on the top bottom left and right of the screen Since there are more steps in the orange bar users tend to fail to complete Follow the instructions to com...

Page 53: ...rned off l Cover the screen of the watch with the palm of your hand the screen will be turned off 8 2 4 What should I do if the screen lights up at night and interrupts my sleep We recommend you to turn on the Theater mode during sleep where the watch will stop vibrating or ringing Meanwhile the screen won t light up when you raise your wrist We will soon support cancelling Tilt to wake 8 2 5 What...

Page 54: ... notifications take action on a notification open the apps menus and settings menus from the main watch screen go back to the main watch screen 8 3 2 The screen does not light up when I tap it Why Please follow these troubleshooting steps 1 Swipe from top check if Theater mode is on 2 Go to Settings Gestures check if Touch to wake is off 3 Check if your watch is out of power 8 3 3 The screen does ...

Page 55: ... tap Touch lock icon to turn on You can also go to Settings Display tap Touch lock Press and hold the button for 3 seconds to unlock 8 3 5 What if my screen isn t responding to touch Try force rebooting the watch by holding the two buttons for around 12 seconds 8 4 Date time 8 4 1 How does my watch automatically set date and time Date and time settings sync the paired phone 8 4 2 How to manually s...

Page 56: ...e then switch between these two formats by enabling disabling Use 24 hour format 8 5 System update and reset 8 5 1 How to update the system When there is a system update available you would receive a notification Tap the notification the update would be automatically downloaded and installed You can also check for system updates in Settings System About System updates 8 5 2 How to reset my watch t...

Page 57: ...npaired from your phone To use it you ll need to pair your watch with your phone again 8 6 Power Saver 8 6 1 How to turn on Power Saver There are 3 ways to turn on Power Saver l Press and hold the Multifunction key and then slide the Power Saver to turn it on l In the low battery notification tap Power Saver to turn it on l Go to Settings Battery to turn on Power Saver 8 6 2 How to turn off Power ...

Page 58: ...ting heart rate measurement and receiving mobile phone notifications 8 6 4 How long can I use the watch in Power Saver mode OPPO watch 46 mm can be used for up to 21 days in Power Saver mode OPPO watch 41 mm can be used for up to 14 days in Power Saver mode 8 6 5 Why can t I receive notifications in Power Saver mode To receive notifications in Power Saver mode your watch needs to be paired with th...

Page 59: ...o to Settings Accessibility to turn on TalkBack 8 7 2 What can NFC do Technically NFC could be used as door access metro cards and can support Google Pay for users to make purchases instore Availability may vary by region 8 7 3 Are there other keyboards The default input method is Google keyboard and the input language syncs the system language If you need to adjust the input language you can go t...

Page 60: ...ch 8 7 5 What should I do if the storage is almost full You can manage your storage by clearing app data or app cache in Settings Storage You can also uninstall some apps that you do not use at all 8 7 6 What should I do if I forget my screen lock l If you forget how to unlock your watch you need to factory reset your watch l In the case where your watch is disconnected press and hold two physical...

Page 61: ...at control access are called permissions If your watch is running Android 6 0 or higher you can change app permissions in your watch s Settings Turning off permissions may cause apps on your device to lose functionality 1 Go to Settings Apps notifications App permissions 2 Tap the app which has permissions you want to change 3 Tap the permission to turn it on or off 8 7 9 How can I make sure that ...

Page 62: ... If you have more than one device click the lost watch at the top of the screen l If your lost watch has more than one user profile sign in with a Google Account that s on the main profile 2 The lost watch gets a notification 3 On the map you ll get info about where the watch is l The location is approximate and might not be accurate l If your watch can t be found you ll see its last known locatio...

Page 63: ...p someone return your phone to you you can add a message or phone number to the lock screen l Erase device Permanently deletes all data on your watch After you erase Find My Device won t work on the watch Important If you find your watch after erasing you ll likely need your Google Account password to use it again ...

Page 64: ...one calls with eSIM OPPO Watch 46mm LTE supports eSIM function After the eSIM service is activated independent calls are supported 9 3 What should I know before activating an eSIM service As of current OPPO Watch only supports two carriers Vodafone and Orange Vodafone only supports post paid SIM cards to activate eSIM service Orange supports both pre paid and post paid SIM cards to activate eSIM s...

Page 65: ...9 4 How to activate eSIM l Option 1 QR code l Option 2 ODSA ...

Page 66: ... Settings Connectivity Mobile Advanced Access Point Names to correct 9 6 How much does eSIM cost The fees vary by the carriers 9 7 Which country carrier supports eSIM Vodafone in United Kingdom Germany and Spain and Orange in France Poland and Spain supports eSIM 9 8 How can I control data usage You can set data limit in Settings Connectivity Mobile ...

Page 67: ...ct the carrier for help 9 10 How to change or cancel my eSIM plan Please contact your carrier to change or cancel eSIM service 9 11 OPPO Watch 46mm LTE has SMS app why doesn t it support eSIM independent SMS OPPO watch only supports Bluetooth SMS function Since most carriers do not support independent eSIM SMS we do not have technical implementation for this ...

Page 68: ...e them in Settings Apps notifications App info These are OPPO self developed apps with more features such as heart rate warning and Fat Burn Run etc 10 2 Sleep 10 2 1 How is sleep measured Do I need to turn it on manually Please wear the watch when going to bed The watch will automatically record your falling asleep waking up time and sleep state No need to manually turn it on 10 2 2 Why didn t my...

Page 69: ...t to be pushed only after 7am local time If you want to view your sleep data right after you get up you can open the Sleep app on your watch 10 2 4 Where can I view my sleep records Open the HeyTap Health app on your phone tap the Health tab and then tap the Sleep card to view your sleep records 10 2 5 Can my watch track my REM rapid eye movement This feature is currently not supported 10 2 6 I wo...

Page 70: ...isplayed in your sleep record 10 2 7 How can I use my device to sleep better OPPO Watch includes sleep tracking and delivers a detailed report each morning 10 2 8 Can I track variations in my blood oxygen saturation levels This feature is currently not supported 10 2 9 Can I send sleep data to other apps This feature is currently not supported ...

Page 71: ...that the back of your watch presses firmly against your wrist l Keep your wrist still during measurement 10 3 2 How do I start and end the measurement after I open the Heart Rate app Measurement starts as soon as you open the Heart Rate app and continues until the screen turns off By default the watch face turns off after 30 seconds but you can set it to turn off earlier or later 10 3 3 Will my wa...

Page 72: ...atch the whole morning Why hasn t my resting heart rate been recorded When will it be recorded What does it represent Your resting heart rate is the number of times your heart beats per minute while you are awake and at rest A number will be generated for you at 11am every day This number will not be generated if you don t wear your watch at all during the morning or you have not been at rest for ...

Page 73: ...ment 10 3 7 Why isn t a high heart rate reflected in the 24 hour heart rate diagram Your heart rate is measured each second However the 24 hour heart rate diagram displays heart rates by minutes so your heart rate at a specific time may not be shown in the diagram 10 3 8 Does it have 24 hour continuous heart rate monitoring Yes OPPO Watch has always on heart rate monitoring 10 3 9 Can I turn off t...

Page 74: ...er was on Continuous measurement is disabled in Power Saver mode so no data will be shown in the heart rate diagram You can still measure your heart rate manually using the Heart Rate app The dots indicate heart rates you measured manually 10 4 Daily Activity 10 4 1 How is my calorie burn calculated Calories burned in the past 24 hours are calculated based on your activity during that period Activ...

Page 75: ...0 4 3 How are my activity sessions calculated During a single day if you have moved a certain distance within a 1 hour period the watch will record 1 session 10 4 4 Why am I seeing different step counts in Daily activity and on the Home tab of the HeyTap Health app Daily Activity reads the steps recorded by the sensors on your watch while the Home tab integrates both the data from your phone and w...

Page 76: ...ometric pressure can all cause your floor count to be inaccurate 10 4 6 How do I view my daily activity records To view your activity history on your phone open the Health app and go to Health Daily activity 10 4 7 How do I change my daily activity goals You can change your step goal and calorie burning goal in the Health app using the following methods l Go to Health Daily activity and tap the ar...

Page 77: ...g goal You won t be able to change your workout time or activity session goals 10 4 8 Where can I see data tracked by my watch l You can view the data of the day on the watch l You can view the data and historical records in the HeyTap Health app on your phone l You can view steps heart rate calories activity mileage and time in the Google Fit app 10 4 9 Does it show blood pressure This feature is...

Page 78: ...h This feature is currently not supported 10 5 Get up reminder 10 5 1 Why am I not seeing get up reminders in the notification drawer Get up reminders won t be displayed in the notification drawer They will appear on your watch screen and disappear if you don t interact with them within 1 minute 10 5 2 How do I turn off get up reminders Get up reminders are turned on by default To disable this fea...

Page 79: ...n t the watch s GPS working properly l The GPS signal might be blocked by tall buildings or the ephemeris data is not up to date Please try to exercise in parks playgrounds or other open spaces to get a stronger signal l We recommend connecting your watch to the phone at least once a week in order to get updated ephemeris data l GPS aide can improve the GPS connection speed and the accuracy of you...

Page 80: ...t rate and real time pace while running If the watch is too loose the sensors may have difficulty tracking your exercise related data In rare cases a sensor malfunction may occur To resolve this issue you can try restarting the watch 10 6 6 Why do my calories burned seem inaccurate Calories burned are based on your fitness profile and the distance and duration of your exercise Please make sure you...

Page 81: ...anently effective and may weaken over time 10 6 8 What is a Fat burn run A Fat Burn Run is designed to help you burn fat while running A fat burning heart rate zone will be displayed before you start a Fat Burn Run Over the course of your running session you will receive real time instructions and your energy expenditure will be monitored in real time After the run you will receive an assessment o...

Page 82: ...0 6 10 Do I have to keep my heart rate within the fat burning zone in order to burn fat The body burns the greatest percentage of fat when your heart rate is in the fat burning zone If you increase your workout intensity beyond that range your body will burn a smaller percentage of calories from fat That s why we recommend keeping your heart rate within the fat burning zone for best results ...

Page 83: ...ealth app Tap Manage and select your watch Go to More About 11 2 What is the warranty policy of the watch Subject to the local warranty policy 11 3 What is regulatory information The regulatory information contains the certification of the product in different countries indicating that the product has reached the certification requirements of the designated country ...

Page 84: ... hypoallergenic We use tests to minimize the risk of causing allergies to users The parts of the watch that have long term contact with human skin have passed the following allergy tests l ISO 10993 10 2010 Biological evaluation of medical devices Part 10 Tests for irritation and skin sensitization l ISO 10993 10 2010 Biological evaluation of medical devices Part 10 Tests for irritation and skin s...

Page 85: ...of small children l Pregnant women should keep the device away from their abdomen and teenagers should keep the device away from their lower abdomen l Children and adolescents should make reasonable use of the device 12 6 What is the screen made of OPPO Watch uses AMOLED screen with OPPO Watch 46mm having a Schott cover glass and OPPO Watch 41mm having a Corning cover glass 12 7 How to keep watch ...

Page 86: ... with a clean soft cotton cloth in time and place it in a ventilated and cool place Then apply a layer of leather protectant to the strap 12 8 What does 3D screen glass mean Unlike 2 5D screen glass which is curved only on the edges 3D screen glass is completely curved The 3D screen glass on OPPO Watch is a very tough which gives you peace of mind with its strength and great visual accuracy with m...

Page 87: ...traps interchangeable Yes you can change your style effortlessly with our unique one button press touch removable strap 12 13 What is the screen size The size of OPPO Watch 46mm LTE Wi Fi is 46 39 11 35mm 12 96mm including heart rate sensor The size of OPPO Watch 41mm Wi Fi is 41 45 36 37 11 4mm 13mm including heart rate sensor The screen diagonal of OPPO Watch 46mm LTE Wi Fi is 1 91 inch The scre...

Page 88: ...nd unfolded states respectively with the drop height of 1 0 meter 12 16 Is the watch screen prone to scratches No OPPO Watch has a glass cover surface which is scratch resistant and is not prone to be scratched by keys and blades If you are worried about scratches a screen protector is recommended 12 17 Is OPPO Watch sustainably produced Yes OPPO Watch meets all applicable environmental protection...

Page 89: ...V 1 5A or above The rated output of OPPO Watch 41mm Wi Fi adapter is 5V 1A or above 12 19 How long does it take to fully charge the OPPO Watch OPPO Watch can be fully charged in 75 minutes under lab test conditions 12 20 Can I use my OPPO phone charger to charge my OPPO Watch Yes The VOOC flash charging chip of OPPO Watch is built into the watch But it is recommended to use the charger specified b...

Page 90: ...ch 46mm Wi Fi is up to 36 hours l The theoretical battery life in Smart mode of OPPO Watch 41mm Wi Fi is up to 24 hours Power Saver mode l The theoretical battery life in Power Saver mode of OPPO Watch 46mm LTE is up to 21 days l The theoretical battery life in Power Saver mode of OPPO Watch 46mm Wi Fi is up to 21 days l The theoretical battery life in Power Saver mode of OPPO Watch 41mm Wi Fi is ...

Page 91: ...ing instructions l When charging with the watch battery whose temperature is equal to or lower than 0 C the charging interface will prompt the user Battery temperature too low Watch cannot be charged The reminder disappears when temperature is above 0 l When the watch battery temperature is equal to or higher than 53 C the battery will stop charging and wait for the temperature to drop The chargin...

Page 92: ...s lower than 5 8V l Battery connection protection The charging interface prompts the user Poor battery connection Contact customer service for help The prompt disappears when you touch OK l When the temperature of the watch is too high while charging the watch will not be able to be fully charged l When the battery temperature is equal to or higher than 43 C the battery enters high temperature cha...

Page 93: ...smission l Phone call If you are on the phone for a long time the temperature will rise 12 27 Does the watch have a high temperature protection strategy l When the watch temperature reaches 40 C the watch will notify the user that the temperature is too high l When the temperature of the bottom case of the watch reaches 43 C and it is worn the watch will pop up a prompt reduce the screen brightnes...

Page 94: ...tion l Turn off unnecessary notifications l Turn off Wi Fi if not needed l Turn off OK Google detection 12 29 Is it a hard rest button between the Home button and Multifunction button No 12 30 What sensors does OPPO Watch contain OPPO Watch contains tri axial acceleration sensor gyroscope sensor geomagnetic sensor barometric sensor optical heartbeat sensor capacitance sensor and ambient light sens...