TROUBLESHOOTING THE SNAP PAC BRAIN
SNAP PAC Brains User’s Guide
26
Troubleshooting the SNAP PAC Brain
If you encounter a problem while installing or using the SNAP PAC brain, check the information in
this section. If you need to contact Opto 22 Product Support, see
.
Getting Device and Firmware Information
If you need to contact Opto 22 Product Support for assistance, it is helpful to have device and
firmware information at hand before you call us.
1.
Choose Start
➞
Programs
➞
Opto 22
➞
PAC Project Software
➞
PAC Manager.
2.
In the PAC Manager main window, click the Inspect button
.
3.
In the IP Address field, type the IP address of the device. Click Status Read.
Keep this window open on your screen when you call Product Support.
Communicating with the Brain
If you attempt to connect to the brain using its IP address and you cannot, first check the following:
•
Make sure the brain has been turned on and the LNK and STAT LEDs for the connected Ethernet
interfaces are lit (see
“LEDs and Network Interfaces” on page 17
•
If the brain has been networked in a daisy-chain configuration, check to see if another brain in
the chain has lost power. Also make sure all network connections are correct. (See
PAC Brain Network Interfaces” on page 15
.)