FOR HELP
SNAP PAC Brains User’s Guide
4
For Help
If you have problems installing or using SNAP PAC brains and cannot find the help you need in this
guide or on our website, contact Opto 22 Product Support.
Phone:
800-TEK-OPTO (835-6786)
951-695-3080
(Hours are Monday through Friday,
7 a.m. to 5 p.m. Pacific Time)
Fax:
951-695-3017
Email:
support@opto22.com
Opto 22 website:
www.opto22.com
When calling for technical support, be prepared to provide the following information about your
system to the Product Support engineer:
•
Software and version being used
•
Brain and controller firmware version (as applicable)
•
PC configuration (type of processor, speed, memory, and operating system)
•
A complete description of your hardware and operating systems, including:
– loader and firmware versions for the brain, and date code (available through PAC Manager;
see
.)
– IP addresses and net masks for devices on the system
– type of power supply
– third-party devices installed (for example, barcode readers)
•
Specific error messages seen
NOTE: Email messages and
phone calls to Opto 22
Product Support are
grouped together and
answered in the order
received.