FESTIVAL BOX
19 / 20
rev. 1.0
Warranty and Liability
Summary of Warranty
OPTOCORE FESTIVAL BOX device is warranted against defects in material and workmanship for 60 months (5
years) from the date of purchase. This warranty does not include mechanical damages caused by misuse. This
warranty covers the original registered purchaser only and is not transferable. This warranty does not apply to
devices which have been purchased in used condition or demonstrator equipment.
OPTOCORE will, at its discretion, repair or replace a defective product, providing that the defect has occurred
under normal operating conditions.
This warranty does not cover damage from acts of God, accident, abuse, neglect, contamination, unauthorised
modification, misuse, or operation outside of the environmental specifications for the product, improper site
preparation or maintenance, or abnormal conditions of handling. This would include over-voltage failures, and
conditions outside of the products specified ratings, problems with customer-supplied software or interfacing, or
normal wear and tear of mechanical components. OPTOCORE will acknowledge the evaluation of warranty after
inspection.
Not covered by this warranty are defects arising from electromagnetic or electrical interferences, deficiency,
excess, or surge of electrical supply, air conditioning, or humidity. This also includes repairs made necessary by
dirt, abrasion, moisture, rust, corrosion, or similar conditions.
Devices on which the Serial Number has been removed or defaced are not eligible for warranty service.
OPTOCORE devices contain no user-serviceable components: refer to qualified service personnel for repair or
upgrade. The warranty will be void if you tamper with internal components. Please address any questions or
inquiries to OPTOCORE or your distributor/dealer.
For a full warranty conditions refer to the Warranty Card attached to every Optocore device with a first shipment.
How to Obtain Warranty Service
When discovering a problem with an OPTOCORE device, you should contact either Optocore directly or a
dealer/distributor to determine and confirm a hardware fault. If it is a software issue the hardware must not be
returned to OPTOCORE, OPTOCORE will issue a support ticket in this case.
If hardware service is required within the warranty period, take the equipment, along with warranty card, to the
nearest authorised OPTOCORE dealer/distributor. The dealer/distributor will make sure that the device is
serviced according to the terms of warranty by OPTOCORE or an authorised service centre.
If the equipment needs to be returned directly to OPTOCORE, first contact support@optocore.com.
OPTOCORE requires the serial number of the equipment intended for return, as well as a short description of the
problem. If possible, you should also provide us a phone number where you can be reached during regular
working hours. To return a defective product, please contact your distributor / dealer. Our web site:
http://www.optocore.com/
provides a complete list of Optocore distributors / dealers.
Make sure the equipment being returned is packed carefully to protect it from damage during shipment.
OPTOCORE requires that shipments are pre-paid and insured – unless specifically authorized in advance.
We strongly advise not to use simple flight-cases without rack-in-rack mounting.
Declaration of Liability
Optocore accepts no liability for damage caused to other devices through operation of the FESTIVAL BOX
device.
Optocore is not liable for any damage caused by shipping accidents, misuse, abuse, operation with incorrect AC
voltage, operation with faulty peripheral equipment, or improper or careless installation of the device.
Neither OPTOCORE nor anyone involved in the production of the equipment shall be liable for
any indirect, special, disciplinary, consequential, or incidental damages arising out of the use
or inability to use this equipment even if OPTOCORE has been advised of the possibility of
such damages. In no event shall the liability of OPTOCORE exceed the purchase price of any
defective equipment.
Optocore accepts no claims for compensation whatsoever (e.g. cancellation of events).
