Optus FetchTv GEN 1, User Manual

Page 1: ...IN THIS GUIDE YOU WILL LEARN HOW TO CHANNEL HOURS F ENTERTAINMENT T YOUR TV OPTUS16930 1401305 01 14 ...

Page 2: ...Add on premium and international TV channel packs Never miss a thing Record up to two TV shows and watch a third This is a simple guide to everything you ll ever need to know about Optus TV It walks you through the main menu functions and every single button on your remote control Help I m stuck Press on your remote at any point for on screen assistance Recordings and TV Guide Check out these supe...

Page 3: ...Home Theatre ACTIVATION 15 Screens descriptions Gen 2 MAIN SCREEN NAVIGATION GEN 2 19 MY STUFF 22 Recordings My Movies My Media Hub MOVIES 29 Movie Rentals Movie Box By Genre By Provider TV 33 Watch Live TV TV Guide TV Shows Catch up TV APPS 40 Featured MANAGE 41 Subscriptions Messages Settings OPTUS 51 TROUBLESHOOTING 54 TECH SPECS 55 SKIP TO THE GOOD BITS Optus TV USER GUIDE CONTENTS ...

Page 4: ...IGHT OUTPUT AUDIO COAXIAL JACK OUTPUT SPDIF JACK OUTPUT OPTICAL USB SOCKET ETHERNET CABLE CONNECTION COMPONENT VIDEO PR OUTPUT COMPONENT VIDEO Y OUTPUT COMPONENT VIDEO PB S VIDEO OUTPUT COMPOSITE VIDEO OUTPUT POWER STANDBY MODE INDICATOR STANDBY POWER BUTTON COVER CONCEALING USB AND CREDIT CARD SMART CARD READER NOT CURRENTLY ENABLED FOR USE IR SENSOR NETWORK INDICATOR REMOTE RECORD BACK PANEL ...

Page 5: ...ARDWARE POWER INPUT USB SOCKET TUNER INPUT TUNER OUTPUT HDMI OUTPUT AUDIO LEFT OUTPUT AUDIO RIGHT OUTPUT SPDIF JACK OUTPUT OPTICAL ETHERNET CABLE CONNECTION COMPOSITE VIDEO OUTPUT IR SENSOR RECORD REMOTE INTERNET STANDBY POWER BUTTON FRONT PANEL BACK PANEL ...

Page 6: ...access all areas to Optus TV with Fetch You can do absolutely anything with this handy device from the couch guard it with your life DEDICATED TV POWER KEY SIMPLE SET FOR TV SET UP MESSAGE MOVIE EXIT EXIT FROM SCREEN VOLUME UP DOWN ENTER SELECT STOP LANGUAGE CHOOSE AUDIO LANGUAGE MENU FUNCTION KEY SET REMINDERS FUNCTION KEY ADD REMOVE CHANNELS TO MY CHANNELS ELECTRONIC PROGRAM GUIDE STANDBY DEDICA...

Page 7: ...e volume on your TV press and VOL at the same time on your Optus TV remote until the light blinks twice on your remote 2 BOXES WITH 1 REMOTE Here s how to set up your remote to control both your Optus TV set top box and your TV 1 Press and hold for 3 seconds until the set top box light comes on A table of brand names should pop up on your TV screen 2 Press and hold the matching number of your TV b...

Page 8: ...t s kinda like sticking your fork in a toaster and you may lose out on a replacement unit Tune in After connecting your set top box don t forget to hit the Source Input AV button on your TV remote to get your TV totally tuned in AND NOW A SAFETY MESSAGE SERIOUS STUFF The Optus TV set top box is designed for a 100V 240V 50Hz AC power source only Connect all cables prior to switching on the power to...

Page 9: ...N HDMI This is as good as it gets for High Definition picture and audio quality all you ll need is the HDMI cable 1 Plug the HDMI cable into the HDMI port it says HDMI on the back of your set top box 2 Plug the other end into an HDMI port on your TV It should look something like this 1 2 2 HDMI 1 GEN 2 1 2 HDMI 1 HDMI SPDIF GEN 1 YOUR TV Optus TV USER GUIDE SETUP ...

Page 10: ...all socket to set top box ANT IN Optus TV antenna came with set top box from set top box ANT OUT to TV 3 Yellow jack video 4 White jack audio left 5 Red jack audio right 6 Connect your own Internet connection to modem router or powerline adapter 7 Connect your ethernet cable from the modem router powerline adapter to the set top box network RJ 45 port It should look something like this EXISTING AN...

Page 11: ...er cord connection 2 TV antenna cable 3 Yellow jack video 4 White jack audio left 5 Red jack audio right 6 Your own Internet connection to modem router or powerline adapter 7 Connect your Ethernet cable from the modem router powerline adapter to the set top box network RJ 45 port It should look something like this ADSL or cable modem EXISTING ANTENNA CABLE YOUR TV YOUR MODEM 1 2 7 7 6 6 2 3 3 4 5 ...

Page 12: ... with but you ll do just fine Plug in all your bits and bobs 1 Power cord connection 2 Your own TV antenna cable from wall socket to set top box ANT IN Optus TV antenna came with set top box from set top box ANT OUT to TV 3 S Video jack S Video input 4 White jack audio left 5 Red jack audio right 6 Your own Internet connection to modem router or powerline adapter 7 Ethernet cable from modem router...

Page 13: ...NA SIGNAL 1 Connect the Optus TV antenna cable to the ANT OUT socket on the set top box other end into the ANT IN or RF IN socket on your DVD player or other device 2 Connect the TV to the other device by plugging another antenna cable into the ANT OUT or RF OUT socket on the DVD player and the other end into the ANT IN or RF IN socket on the TV It should look something like this EXISTING ANTENNA ...

Page 14: ...enjoying an in house cinema experience with all kinds of surround sound modes Get in touch with your home theatre supplier for more details FYI Your digital sound won t be affected by the volume control setting on the set top box but you can mute it using your remote Please Note Optus TV Customer Care provides support for the set top box connected directly to a TV and DOES NOT support additional a...

Page 15: ...EP 1 Your clever little set top box knows to check if a newer version of firmware is available and if so will download and update it for you Just follow the prompts let it do its thing and don t interrupt or turn it off until the installation is 100 finished ...

Page 16: ...ptus TV service using the number keys on your remote press to delete Then select Activate when you re done Hint You can find your Activation Code on the Welcome Letter included with your set top box delivery If you messed up entering your code you ll see a message on screen to re enter it You ll see the following screen when it s all sorted then select Continue Optus TV USER GUIDE ACTIVATION ...

Page 17: ... can change it any time under Settings see page 45 The Parental PIN gives you control over all settings and functions on your set top box including purchasing movies and subscribing to packs No buts To choose your own PIN from the default press the on your remote and enter your new PIN To leave the PIN as it is 0000 select Continue on this screen You can also change the Parental PIN at any time in...

Page 18: ... there We ll just check that your setup has been completed successfully If a check should fail just follow the instructions in the Troubleshooting section on page 54 When the checks have been completed successfully select Finish Your set top box will restart and you and your couch can enjoy some quality TV time Optus TV USER GUIDE ACTIVATION ...

Page 19: ... panel in the top right hand corner of the screen as per below it means your set top box is still warming up and you might have to wait a minute to use some of the features We ll let you know if the features are not ready when you select them The Info Bar sits above the Main Menu SHORTCUTS Want to speed things up Press on your remote at any time to reveal the shortcuts relevant to the set top box ...

Page 20: ...rnet stream 4 being the highest quality available Free to Air or Subscription program that you re currently recording On Demand select to get more info on the movie Movie Rental On Demand movie available for rent Select for movie and rental info Movie Rental On Demand movie included with your base or you ve already rented Select to see the info page On Disk Recorded Program select to play or set s...

Page 21: ...ge highlighted in blue in the Pages List Use on your remote to enter the page and to navigate around the items on the page Pressing BACK will take you back into the Pages List or press until you get back to the Pages List Press BACK again to return to the previous page or Main Menu or just hit MENU to head straight to the Main Menu from any page Optus TV USER GUIDE MAIN SCREEN NAVIGATION ...

Page 22: ...ing Delete 5 Channel 6 Duration 7 Last View 8 View Count 9 Folders RECORDINGS This is where you record schedule recordings or tag an entire series to be recorded So you never miss an episode of your favourite TV programs again RECORDING ICONS Series Tag a recording is part of a series tag Recording a program that is currently being recorded Watched a recording that you have already watched Protect...

Page 23: ... viewed set series or modify tag or adjust recording options For more info on recording options refer to page 48 DELETE Highlight the recording and either press CLEAR on the remote or press for the Options pop up then select Recording Options and Delete Recording HOT TIP If you are recording a program but can t wait to start watching it you can play rewind pause and fast forward through the record...

Page 24: ...it a scheduled recording STEP 1 STEP 3 STEP 2 STEP 4 Use your arrow keys to select the recording Use the or options to set the recording start and end times or select Cancel Recording Press for the Options pop up menu Select Confirm and press to save changes and exit the pop up Optus TV USER GUIDE MY STUFF ...

Page 25: ...annel the Recording Stop Time will automatically be removed from the end of the first recording and the Recording Start Time will be removed from the start of the second recording to avoid a recording conflict For more information on Recording Start and Stop Time refer to page 48 FYI The removal of start and end times only happens for the global Recording Start and Stop Time Don t worry if you hav...

Page 26: ... children under 15 may contain material which some children find confusing or upsetting Mature Not recommended for children under 15 may include moderate levels of violence language or themes Mature Audiences unsuitable for persons under 15 may contain strong content Trailer trailer available to view High Definition movie is available in high definition quality Surround Sound movie is available in...

Page 27: ...lled DLNA to share media files from a PC or Mac with your set top box and connected TV As long as all your devices support DLNA and are on the same home network as your set top box you should be able to hook them up right now If it s not working you probably need to install one of the available DLNA server applications for your platform If you need more info check out the My Media Hub Quick Start ...

Page 28: ...s Play Play the currently selected audio or video file View View the currently selected audio or video file Play All Yellow Plays all audio files or videos in the current folder you are viewing While playing multiple files you can pause play rewind fast forward skip to the next or previous file Slideshow Yellow Plays a slideshow of all images in the current folder you are viewing You can pause pla...

Page 29: ...SD HD and 3D file sizes vary so they will download at different speeds SD is smaller than the others STEP 1 STEP 2 STEP 3 Use to select a movie and press From the movie title screen you can select to watch the full screen trailer if available rent the movie read reviews or add the movie to your wishlist page 31 When you select to rent a movie you can choose your playback preference Standard Defini...

Page 30: ... be paused to allow the second movie to start downloading If you are watching the first movie a message will pop up asking if you want to stop watching the first movie and download the second movie immediately To do so select Download Now To continue watching your movie without affecting the download select Cancel the second rental will commence downloading once the existing download has completed...

Page 31: ...uitable for persons under 15 may contain strong content Trailer trailer available to view High Definition movie is available in high definition quality Surround Sound movie is available in surround sound Downloaded movie has been downloaded to your set top box Rental movie can be rented and charged to your Optus broadband or mobile account Rented movie has been rented and can be watched without fu...

Page 32: ...he second movie to start downloading If you are watching the first Movie Box movie a message will pop up asking if you want to stop watching the first movie and download the second movie immediately To do so select Download Now To continue watching your movie without affecting the download select Cancel the second rental will commence downloading once the existing download has completed To adjust ...

Page 33: ...nformation Bar 1 To see programs on later for the highlighted channel press To see what s on other channels press or 2 Press to change to the channel or program you want to watch 3 To record a program highlight the show in the TV Information Bar and press To enable a Series Tag press twice 4 To set a reminder that tells you when a show is about to start press 5 Press INFO again to toggle between t...

Page 34: ...stings from the Live TV Information Bar Press to add a new channel Press to remove a channel Press to switch between All Channels and My Channels mode For more info on managing your channels refer to the Channels settings section on page 44 PAUSE PLAY AND REWIND LIVE TV You can pause a TV program you re watching at any time and resume playback of it later as long as you stay on the same channel PA...

Page 35: ...k channels from the EPG you will be prompted to subscribe to the pack You can choose to hide the Entertainment Pack channels from your EPG by changing your Channel settings SEE WHAT S ON IN THE NEXT 14 DAYS STEP 1 STEP 2 Select TV Guide from the TV menu or press EPG on the remote control Press and to scroll up and down through channels and or to skip forward and back 24 hours in the TV Guide Press...

Page 36: ...the TV Guide use to find the channel and program you want to record 2 To record press To set a series tag press twice which will place a icon next to the icon 3 To cancel a recording or series tag press Alternatively press to display recording options and to set a reminder Select Series Tag to adjust the Storage Setting see page 49 for details along with lead and lag times In the recording or seri...

Page 37: ...FYI You can set multiple reminders for programs with differing start times but only one reminder per time slot TV GUIDE ICONS General Exhibition suitable for everyone Parental Guidance Not recommended for children under 15 may contain material which some children find confusing or upsetting Mature Not recommended for children under 15 may include moderate levels of violence language or themes Matu...

Page 38: ...ng your TV Shows as soon as your set top box has downloaded enough of the file to avoid buffering time taken will depend on your Internet connection and movie file size A pop up message will give you the go ahead as soon as the show is ready to watch FYI Multiple downloads If you want to download a second TV Show the first download will be paused to allow the second TV show to start downloading If...

Page 39: ...dcast in surround sound Widescreen program is broadcast in widescreen format High Definition program is broadcast in high definition quality Download show will be downloaded when selected from the episodes list CATCH UP TV Catch up on shows you ve missed recently with ABC iView SBS On Demand Heads up Catch Up TV content is not unmetered and will count towards your monthly broadband download quota ...

Page 40: ...ota Unfortunately our Optus Customer Care team are unable to provide support for any set top box hosted applications FIND APPS STEP 1 STEP 2 STEP 3 Select Apps from the main menu Use to select the application you re after then press Follow on screen prompts to use application HOT TIP Enter numbers and letters via your remote control keypad Optus TV USER GUIDE APPS ...

Page 41: ...an t see the new channels in your TV Guide you probably just need to restart your set top box You ll be charged each month on the day you first subscribed to the pack Keep in mind If you chose to subscribe online you ll need to refresh your packs using the Pack Refresh page in My Plan page 52 REMOVE A PACK FROM YOUR SUBSCRIPTION Don t worry The pack will stick around until its final monthly billin...

Page 42: ... the Settings menu This is important stuff so you ll probably need to enter your Parental PIN to change settings DOWNLOADS Check out the status of your downloads If you have more than one on the go there will be a queue and you can choose to either remove downloads or change the priority order of downloads or even pause downloads from this page DELETE A DOWNLOAD Oops If you delete a Movie Rental m...

Page 43: ...els so they appear exactly how you want them in your TV Guide You also have the ability to hide and un hide channels Hidden channels will not appear in your TV Guide ADD REMOVE HIDE OR VIEW CHANNELS FYI A hidden channel can t be added to your My Channels list If you hide a channel that s in your My Channels list it will be automatically removed Likewise adding a hidden channel to My Channels will ...

Page 44: ...nection whether you re using the Internet for other things like downloading Movie Rentals or recording a subscription channel and how many devices are accessing your home network at any given time If your current quality is a bit low head to the Troubleshooting section for ways to improve it The channel frequency signal strength and quality results should pop up on screen If signal strength or qua...

Page 45: ...ions Pan Scan adjusts 4 3 images to 16 9 might end up with some cropped images Full Stretch enlarges 4 3 images to 16 9 might end up with some cropped or stretched images Zoom increases 4 3 images to 16 9 might end up with some cropped or over sized images Change setting by pressing on or mode will automatically update when selected AUDIO VISUAL VIDEO Listen up You can adjust exactly how the sound...

Page 46: ...r Care doesn t offer technical support for universal remote control features STEP 1 STEP 1 STEP 3 STEP 3 STEP 2 STEP 2 Use to select the remote you ll be using Use to select the channel If your TV brand isn t on the list select Direct Remote Set Up and follow the steps on screen Enter your Parental PIN a indicates that the channel has been blocked If your TV brand is listed below select Simple Rem...

Page 47: ...won t be able to recover any deleted content DIAGNOSTICS OVERVIEW If you think there s a few areas that your set top box could improve on head to the Diagnostics Overview page to suss out any issues You can run a series of diagnostics tests to check the following key areas of your device Internet checks that your STB has a connection to the Internet Free To Air checks that your set top box is rece...

Page 48: ...or finish at a different time to the time shown in the EPG Edit Start and Stop time Press on or next to Start Recording or Stop Recording to adjust the amount of time added to your recording USER STREAMED CHANNELS You can choose how many subscription channels you want to record and watch at the same time Just keep in mind that if your Internet connection can t keep up with it all you might need to...

Page 49: ...use and rewind Never Stops continuous buffer of live TV without time limits Heads up This could mess with your recordings and make it tough for your set top box to work as quickly as possible Change Hardware Health Settings MOBILE TABLET CONNECT MOBILE Sync your set top box up with the Optus TV with Fetch Mobile App on your mobile phone or tablet Pair your mobile and set top box For more info chec...

Page 50: ...ttings back to default Parental PIN will not be reset recordings and series tags will not be lost Set top Box Restart set top box will shut down completely won t change your current settings recordings or series tags but your active recordings will stop when the set top box restarts Format Disk Reformat reformats the hard drive in your set top box all settings series tags and recordings will be lo...

Page 51: ...iewing pleasure in the very near future Use to scroll through the Movies and TV Shows and to see The Movie Synopsis Running Time and Available Dates next to each one Use to Like and to Dislike as you go STEP 1 STEP 2 Use to move through the movies and press to select a title From the movie title page you can watch the full screen trailer if available rent the movie or add the movie to your wishlis...

Page 52: ...r bills at www optus com au myaccount CHANNEL PACKS This tab lists each Channel Pack you are currently subscribed to including packs which are pending unsubscription and their monthly cost It s not over til it s over If you ve recently unsubscribed from a Channel Pack it will stay listed until the end of the pack s existing monthly period Don t worry You won t be billed again for that pack unless ...

Page 53: ...ween 1 and 3 Mbps POOR the speed was below 1 Mbps Need more speed Head to the Troubleshooting section on page 54 TV PACK REFRESH If you subscribed to a TV Pack through the Manage section at optus com au optustv or if an Optus Customer Care representative sorted you out you ll need to refresh your TV Pack subscriptions through the TV Pack Refresh page to see the new channels on your set top box To ...

Page 54: ...e STB Are there any other devices in your house currently using your broadband connection What speed is your STB connecting at page 53 What speed is your modem connecting at Have you restarted your modem Are you downloading Movies and TV Shows and at the same time watching or recording a subscription channel Have you tried changing the Streamed Channels setting to the lowest option page 48 If you ...

Page 55: ... Digital Audio HDMI 1 3a HDCP content protected 1080i50 720p50 1080p25 High Definition Surround Audio RCA Phono S P DIF Electrical Surround Audio TOSLINK S P DIF Optical Antenna Belling Lee UHF IEC169 75 Ohms Active loop through Data 2 x USB Type A USB 2 0 Host SPECIFICATION CONNECTOR INPUT SIGNAL Dimensions 360x260x69mm Max Weight 2 8g Max Consumption 25W Operating Temperature Range 5 to 45 deg C...

Page 56: ...60 High Definition Surround Audio TOSLINK S P DIF Optical Antenna Belling Lee UHF IEC169 75 Ohms Active loop through Data 3 x USB Type A USB 2 0 Host SPECIFICATION CONNECTOR INPUT SIGNAL Dimensions 260x252x50mm Max Weight 1 52g Max Consumption 20W Operating Temperature Range 5 to 45 deg C Storage Temperature Range 20 to 70 deg C Humidity 10 to 90 NC Hard Drive Capacity 1TB Tuners 3 x DVB T Video D...