Contact Center Anywhere Installation Guide
Version 8.1
Installing CCA Server Components
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Installing the TCPIPBus
24
a
Run: "tcpipbus -?" to show its usage:
Usage: tcpipbus.exe [-install | -remove | -debug] -aup
-install to install tcpipbus as windows service and save parameter into the registry
-remove to remove tcpipbus from windows service manager
-debug to run tcpipbus on console mode
-a<Database alias> used when creating the ODBC entry
-u<Database user> used when creating the ODBC entry
b
Type "tcpipbus -install -a<database alias> -u<database user>"
Make sure that there is no space after -a and -u. The database alias and database user must
be the same with information you used to create database connection in
Creating an ODBC
Data Source for Oracle 9i Database
section or
Creating an ODBC Data Source for Oracle 9i
Database
section if you are using Oracle 9i Database server.
4
You are prompted to enter the ODBC connection password. This password is then saved in an
encrypted format in Windows registry.
5
After installing the TCPIPbus, a registry entry named Telephony@Work TCPIPBus is created in
Windows registry.
NOTE:
In a multi-machine environment, the same TCPIPBus configuration setup must be installed
on each machine that is running Contact Center Anywhere resources. It does not need to be installed
for Web server or Database server.
To install the TCPIPBus on Solaris/Linux
1
Verify that the LD_LIBRARY_PATH variable includes the path to the location of CCA library
directory.
2
Open a terminal, use
cd
command to navigate to CCA
bin
directory.
3
Run this command: tcpipbus -install -aTNSAlias -uDBUuser
TNSAlias: This is the TNS name saved in tnsname.ora file. This must match the name you use to
create database connection in
Creating a TNS Name for Oracle 9i Database on Solaris 9/Red Hat
AS4
section.
DBUser: Database user used by CCA. Refer parameter &13 described in
Creating a New Oracle 9i
Database
section.
4
After pressing ENTER, enter the database user password at the prompt.
5
Verify that the file taw_tcpip_bus.cfg has been created in the /etc directory.
6
Change the owner of taw_tcpip_bus.cfg file to user used to run CCA server resources and assign
its write permission.
NOTE:
After the TCPIPBus is installed, do not start it until a Host Manager is added. See
Configuring
CCA Resources
for information on how to add a Host Manager.
