Contact Center Anywhere Installation Guide
Version 8.1
Installing CCA Server Components
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Configuring CCA Resources
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To add a resource in Network Manager
1
Open View Hosts by clicking View by Host (
Figure 2
) to add shared resource.
To add dedicated resource, click View by Company.
2
From Resources menu, choose Add Resource.
3
In the Add New Server dialog box, complete the following fields:
■
Host: Select the computer on which the resource is to be loaded.
■
Resource ID: Numeric sequential identifier for the resource. This value is automatically
assigned when the resource is created.
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Port: The IP port the resource uses for TCPIPBus messaging.
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Resource Type: The type of resource to configure.
■
Dedicated: If this check box is checked, then the resource is assigned to a single company
to use. If left unchecked, then the resource is available to all companies.
■
Resource Mode: This can be set to Master or Backup.
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Company: Only used if Dedicated is checked.
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Trace Level: The level of detail written to the logs (where 1 is lowest and 5 is highest).
4
Click Save to add another resource.
Configuring Resources Using Network Manager
Some resources require additional configuration after they are added. These resources are:
Figure 2.
Network Manager - Host view
