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Appendix C
Warranty Information
LIMITED WARRANTY
Every Orange Micro product is fully tested and checked for quality prior to shipment. It is warranted to be free from defects
in materials and workmanship for a period of one (1) year from date of purchase. During that time period, Orange Micro Inc.
will, at no charge to the purchaser of record, repair or replace the defective unit returned to the Customer Service
Department in accordance with the following instructions:
NOTE: DO NOT return the Orange Micro product to Orange Micro Inc. until you have received a Return
Material Authorization (RMA) Number. Customers outside the United States should contact the
Orange Micro distributor in that country and request service.
1. Phone the Orange Micro Customer Service Department at 714 779-2772. Customer Service hours of operation are
between 8AM and 4PM PST. Customer Service lines are closed from 12PM to 1PM PST for lunch. Obtain a Return
Material Authorization (RMA) number.
2. Provide Orange Micro, Inc. with Model, Serial Number, Proof of Purchase, Return Address, and preferred return
shipping method. Enclose a clear description of the problem experienced and any sample printouts showing the
problem, if possible.
3. Ship in the original carton or securely packed in a cardboard carton with at least two inches of cushioned packing
material on all sides. Mark the package “FRAGILE” and ship via UPS, Parcel Post, or Air Freight, insured and prepaid.
NOTE: DO NOT SEND COLLECT - collect shipments will be refused and returned to sender.
Orange Micro, Inc. disclaims any liability to users of the Orange Micro product for consequential damages of any kind arising
from or connected with the use of the Orange Micro product.
This warranty is void in cases of misuse, abuse, abnormal conditions of operations or attempts to alter or modify the function
of a part or assembly.
This limited warranty is in lieu of all other warranties expressed or implied, and no representative or other person is
authorized to represent or assume for Orange Micro, Inc. any warranty liability beyond that set forth herein.
This warranty gives you specific legal rights, and you may also have additional rights, which vary, from state to state. The
warranty expressed herein applies to the Orange Micro product sold and used in the United States of America.
