5-8
TROUBLESHOOTING ORBAN
MODEL
9400
Passcode Format
: The passcode is case-sensitive. When entering it into Win-
dows’ Dial-up Connection dialog box, it must be typed exactly as it was origi-
nally entered into the Security screen.
MAC Address
: To see the MAC address of your Optimod’s Ethernet hardware,
hold down the
S
ETUP
button until the address appears.
Troubleshooting Connections
If you get an error message such as “the specified port is not connected” or
“There is no answer”…
You may have the wrong interface type set on your 9400. Navigate to
S
ETUP
>
N
ETWORK
&
R
EMOTE
>
PC
C
ONNEC
and check the interface setting.
If you are connecting via Direct Serial Connection or modem, review the Proper-
ties you have set on that connection. Double-check to ensure that you have set
Windows parameters as described in
Appendix: Setting Up Serial Communica-
tions
on page 2- 59.
If your Direct Connect does not work:
A)
Check to make sure that the cables are connected properly.
B)
Check that you are using a null modem cable.
C)
Ensure that the null modem cable is connected to the 9400’s serial connector.
If your Modem Connect does not work:
A)
Ensure that the modem cables and phone lines are connected properly.
B)
Check that you have entered the correct phone number for connection.
C)
Check that you have entered the passcode correctly on the 9400, and the
passcode has also been entered correctly on your PC.
D)
Ensure that you enabled the correct PC modem port settings.
E)
Ensure that the external modem attached to your 9400 is set to
A
UTO
A
NSWER
.
F)
Make sure that the only “Allowed Network Protocol” is TCP/IP. “NetBUI” and
“IPX / SPX Compatible” must
not
be checked.
You Cannot Access the Internet After
Making a Direct or Modem Connection to the 9400:
If you are connected to the 9400 via modem or direct connect,
you cannot access
any other TCP/IP connection
. The PPP connection becomes the default protocol
and the default gateway defaults to the 9400 unit’s IP address. This means that
all existing network connections point to the 9400 unit. To correct this:
A)
In Start / Settings / Network and Dialup Connections, open the direct or mo-
dem connection you are using to connect to 9400.
Summary of Contents for Optimod-AM 9400
Page 1: ...Operating Manual OPTIMOD AM 9400 Digital Audio Processor Version 1 2 Software...
Page 7: ...Operating Manual OPTIMOD AM 9400 Digital Audio Processor Version 1 2 Software...
Page 52: ......
Page 204: ......
Page 232: ......
Page 260: ......
Page 261: ...OPTIMOD AM DIGITAL TECHNICAL DATA 6 29...
Page 267: ...OPTIMOD AM DIGITAL TECHNICAL DATA 6 35 CPU Module...
Page 273: ...OPTIMOD AM DIGITAL TECHNICAL DATA 6 41 RS232 BOARD PARTS LOCATOR...
Page 275: ...OPTIMOD AM DIGITAL TECHNICAL DATA 6 43 8300 POWER SUPPLY PARTS LOCATOR...
Page 284: ...6 52 TECHNICAL DATA ORBAN MODEL 9400 DSP BOARD PARTS LOCATOR DRAWING 32170 000 14...
Page 292: ...6 60 TECHNICAL DATA ORBAN MODEL 9400 DISPLAY BOARD PARTS LOCATOR...
Page 293: ...OPTIMOD AM DIGITAL TECHNICAL DATA 6 61 DISPLAY BOARD...