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INSTALLATION
ORBAN MODEL 1100
Technical Support
If you require technical support, contact Orban customer service. See
http://www.orban.com/contact/
for contact information. Be prepared to describe the
problem accurately. Know the serial number of your 1100 and the software and
driver versions are you running. (The driver version number is available through Set-
tings/Control Panel/Sounds and Multimedia/Hardware/Orban Optimod 1100
/Properties/Driver.)
Before you return a product to the factory for service, please refer to this manual.
Make sure you have correctly followed installation steps, operation procedures, and
any appropriate troubleshooting suggestions. If you are still unable to solve a prob-
lem, contact our Customer Service department. Often, a problem is relatively simple
and can be fixed quickly after telephone consultation.
If you must return a product for factory service, please notify Customer Service by
telephone
before
you ship the product; this helps us to be prepared to service your
unit upon arrival. In addition, when you return a product to the factory for service,
we strongly recommend you include a letter describing the problem.
Please refer to the terms of your Limited One-Year Standard Warranty, which ex-
tends to the first end user. After expiration of the warranty, a reasonable charge
will be made for parts, labor, and packing if you choose to use the factory service
facility. Returned units will be returned C.O.D. if the unit is not under warranty.
Orban will pay return shipping if the unit is still under warranty. In all cases, the cus-
tomer pays transportation charges to the factory (which are usually quite nominal).
Uninstalling the OPTIMOD-PC Software
Use the normal Windows Add/Remove Programs mechanism to uninstall the
OPTIMOD-PC application. Choose “OptimodPC” in the Windows Add/Remove Pro-
grams list under the Control Panel.
The uninstaller will uninstall the OPTIMOD-PC Control Application and the service,
OptimodService.exe
. It will not uninstall the driver.
If you wish to uninstall the driver,
OPTIMOD.SYS
, you must do this via the Windows
Device Manager. However, it will not ordinarily be necessary for you to uninstall
OPTIMOD.SYS
even if you remove all OPTIMOD-PC cards from your computer, be-
cause Windows will not load
OPTIMOD.SYS
unless it detects at least one installed
OPTIMOD-PC card.
The driver version number is available through
Settings > Control Panel > Sounds and Multimedia > Hardware >
Orban Optimod 1100 > Properties > Driver
or
Control Panel > System > Hardware > Device Manager >
Sound, Video, and Game Controllers
.
