Orchid Telecom KS 416, System Administration Manual

Page 1: ...Model KS 416 System Administration Guide ...

Page 2: ...ing Calls 7 Cascade Ringing 9 Assigning Outgoing Calls 9 Assigning Extensions for Direct Dial Mode 10 Least Cost Routing LCR For all Calls 11 Accessing IP Calls 11 Call Barring Call Restrictions 12 Internal Calls Only 12 Assign Groups 12 Assign Extensions to Speed Dial Memories Only 13 Call Barring on a Line by Line Basis 13 Setting Time Limits on Out going Calls 13 System Speed Dials 14 Hot Line ...

Page 3: ...o Remove Auto Attendant DISA From All Lines 17 Divert to Operator 18 Auto Fax Detect 18 Single Digit Selection 19 Day Night Service 19 Extension Features 20 Confirm Extension Number 20 Operator Calls 20 Ring Back On Busy 20 Transfer Calls When Busy 20 Transfer All Calls to Another Ext 20 Transfer All to Secretary 21 Do Not Disturb Mode 21 Select Lines on a Call By Call Basis 21 Power Failure 21 Re...

Page 4: ... type socket and your extension phones are older type 4 wire working they will not ring We have a range of Easy Install adaptors for connecting the extensions They are available in 4 lengths 10cm 5m 10m and 20m Please contact your supplier for more details Only extensions 201 204 will ring on incoming calls factory default setting unless you nominate any other extensions to ring See page 7 of the ...

Page 5: ...ystem Password The factory default password is 0 1 1234 Changing the Password Ext 201 Dial Current Password 0 1 1234 beep Dial New Password 0 2 xxxx beep Hang Up NB Your new Password will be 0 1 xxxx NOTE When you enter the programming mode on 201 all the other Extensions will be cut off Therefore ensure that other Extensions are not on calls before you start programming We strongly recommend that...

Page 6: ... Hang Up Lines Telephones with CALLER DISPLAY and DATE TIME features If you are intending to use telephones with the above features on the KS416 you must program the DATE TIME settings on the Key System The KS416 will update your Caller Display log with the time date of each Incoming call and calls from other extensions There is no need to set the DATE TIME on your telephones as the KS416 will do ...

Page 7: ... Beep 72 1 where 1 is the lead digit 2 Where 2 is the number of digits Beep Then Dial 7 001 where 001 is the extension socket on rear of unit 10 Beep 7 002 11 Beep 7 003 12 Beep Keep going until 7 016 25 Beep Hang up Example 2 To change Extension 202 to 33 and 208 to 5555 Dial Password Beep Then Dial 72 3 2 Beep 72 5 4 Beep 7 002 33 Beep 7 008 5555 Beep Hang up Assigning Incoming Calls This is a u...

Page 8: ...n Line 1 Clear Line 1 Ext 201 Dial Password beep 11 01 beep Hang Up Line Ext 201 Dial Password beep 12 01 207 beep 12 01 208 beep Hang Up Line Ext To assign Extensions 205 and 206 ONLY to ring on Line 2 Clear Line 2 Ext 201 Dial Password beep 11 02 Hang Up Line Ext 201 Dial Password beep 12 02 205 beep 12 02 206 beep Hang Up Line Ext Add extensions 205 206 and 207 to ring on Line 3 Ext 201 Dial Pa...

Page 9: ...ssign Extensions 206 207 and 208 to ring in turn on Line 3 Clear factory default Ext 201 Dial Password beep 11 03 beep Hang Up Line Ext 201 Dial Password beep 13 03 206 beep 13 03 207 beep 13 03 208 beep Hang Up Line Ext If extension 206 is busy the system will ring the next available assigned extension Assigning Outgoing Calls Extension To Specific Exchange Lines A useful feature if you want to k...

Page 10: ...ions must Dial 9 for a line Factory Default Setting This can be changed so that Extensions automatically access the next available outside line as soon as they pick up the phone To convert ALL extensions to Direct Dial mode Ext 201 Dial Password beep 8 10 beep Hang Up To revert ALL extensions to Dial 9 mode Ext 201 Dial Password beep 8 00 beep Hang Up To convert extensions 207 and 208 ONLY to Dire...

Page 11: ...Ext 201 Dial Password beep 34 03 18185 beep Hang up To Cancel LCR on line 3 Dial Password beep 34 03 beep Hang Up Accessing IP Calls As currently configured you need to dial 9 to access the BT or Cable line to make outgoing calls If you also have an IP service connected to one or more of your lines you can program a digit 1 8 to access the IP service automatically Example 1 To assign Digit 7 to ac...

Page 12: ...iries 118 etc These groups can be assigned to individual or all extensions Example 1 To assign 09 and 07 into group 1 and 008 and 118 into group 2 Ext 201 Dial Password beep 57 1 09 07 57 2 008 118 beep Hang Up Example 2 To assign 01 and 02 into group 3 and 100 123 00 07 and 09 into group 4 Ext 201 Dial Password beep 57 3 01 02 57 4 100 123 00 09 beep Hang Up INTERNAL CALLS only Group 0 To assign ...

Page 13: ...l feature if you want to bar certain call types on specific lines eg You want your colleagues to use Line 3 only for calls to Mobiles because you have fitted a VOIP gateway on Line 3 and calls to mobiles will be cheaper To bar calls to Mobiles 07 numbers on lines 1 and 2 Maximum 4 digits Extn 201 enter Password Beep 58 1 07 58 2 07 This will force your colleagues to use Line 3 to call a mobile as ...

Page 14: ...re numbers into the memory bank The Administrator may or may not want certain Extension users to change delete or add speed dials therefore the programming instructions are excluded from the Extension Userguide Only how to use the Speed Dials is included Storing Speed Dials and Dialling Speed Dials is the same sequence for Dial 9 or Direct dial extensions Assign Extensions for Speed Dialling Examp...

Page 15: ...r in Speed Dial location 33 Dial 33 Deleting and changing a Speed Dial number To change a number you must delete it first Example To change the number stored in Speed Dial location 01 to 01572 222333 Dial 01 beep Hang up The number is now deleted Dial 01 01572 222333 beep Hang up Hot Line This is a useful feature for Reception or emergency phones When the handset is lifted the phone automatically ...

Page 16: ...l 201 for Sales 202 for accounts etc or 0 for the Operator Extension 202 is Operator 1 and Extension 203 is operator 2 If Operator 1 is busy the call will go to Operator 2 To record the Auto Attendant outgoing message OGM You have up to 15 seconds for the OGM A Suggested message is as follows This is Smith and Co If you would like the Sales department please Dial 201 if you would like Customer Ser...

Page 17: ...02 will ring if 202 is busy extension 203 will ring You can program the Extensions of your choice for Operator 1 or Operator 2 which will answer if Operator 1 is busy To Change Operator 1 Ext 201 Dial Password beep 205 Ext Number beep Hang Up To Change Operator 2 Ext 201 Dial Password beep 206 Ext number beep Hang Up To assign all Lines for Auto Attendant Ext 201 Dial Password beep 2 0 beep Hang U...

Page 18: ...oming fax Ext 201 Dial Password beep 27 208 beep Hang Up To cancel Auto fax detect Ext 201 Dial Password beep 27 beep Hang Up To Assign single digit for Auto Attendant operation This feature enables your incoming callers to dial a single digit to access Extensions eg Press 1 for Sales 3 for Service 4 for Accounts etc To activate single digit operation Ext 201 Dial Password beep 29 1 beep Hang Up T...

Page 19: ...aturday and Sunday Dial Password 01 1234 Beep 87 0900 1800 1 Beep 891 6 dow 1 Beep 892 7 dow 1 Beep Hang up Where Day of the week dow is 1 for Monday 2 for Tuesday 7 for Sunday Example 2 To turn the Auto attendant on at 6pm and off at 9am Monday to Friday and off at weekends Dial Password 01 1234 Beep 87 1800 0900 1 Beep 891 6 0 892 7 0 Beep Hang up Note 1 Auto attendant on 0 Auto attendant off Ex...

Page 20: ...00 Transfer all calls to your secretary To transfer all calls to your secretary Dial 6 Ext No In this mode only the Secretary can call your Extension To cancel calls being transferred to your secretary Dial 6 00 Do not disturb mode If you do not want to receive internal or external calls Dial 71 and hang up To cancel Do not disturb mode Dial 70 To select a specific line on a Call By Call basis The...

Page 21: ...er When this feature is activated on your line and providing you have compatible Caller Display Telephones the Telephone numbers of incoming callers will be displayed and logged on Extensions Caller Display Extension to Extension This feature is provided by the KS416 and is not subject to Network connection Providing you have compatible Caller Display telephones when an Extension calls you interna...

Page 22: ...follows All Extensions are Dial 9 For a Line Extension 201 to 204 ONLY ring on incoming calls Call restrictions removed on all extensions Auto Attendant DISA OFF To Reset the System to Factory Default settings Ext 201 Dial Password beep 6000 beep Hang Up Reset Password Ext 201 Dial 0 3 03 03 beep Hang Up The Password will be re set to factory default 1234 No Dial Tone on Extension Handsets The KS ...

Page 23: ...ng will make only extensions 201 to 204 ring on incoming calls See page 5 of the Admin Guide for instructions to make other extensions ring on incoming calls Check to ensure that the phone is NOT 4 wire if it is you will need to use Orchid Easy Install Adaptors or if the phone is plugged in to a secondary socket you will need to replace the secondary socket for a master socket Ensure the ringer se...

Page 24: ...ne you need to dial 0 when the standard phone has been plugged in Failure to do so will result in the standard phone not ringing NB If in Direct Dial mode you need to dial 0 I want to add a PDQ Credit Card Machine to the system It is important that the PDQ machine is connected to one of the extension ports and not directly to a phone line Connecting to the phone line will cause false rings When co...

Page 25: ...n 1 5 dB Extension to Exchange 2 dB Ringing Current AC65V 50Hz Balance about earth 300Hz 600Hz 40dB 600Hz 3400Hz 46dB Dialling mode DTMF Signalling Internal Dial tone 400 Hz continuous Sine wave Internal Ring tone 400 Hz 1s on 4s off Internal Busy tone 400 Hz sine wave 0 3s on 0 3s off Caller Display Receive DTMF and FSK Bell 202 Send FSK Bell 202 Power Supply AC230V 12W Secondary 24V and 5V Appro...