3
Water and cleaning solution
is not dispensing onto carpet
or upholstery.
Not removing certain stains.
Heavy traffic area spots.
Carpet is excessively wet after
cleaning.
Note:
Under normal
conditions, a carpet may take
up to four hours or longer to
completely dry. Drying time
depends on a combination of
various factors including:
carpet type, carpet pile
thickness, temperature,
humidity, air circulation and
the number of wet passes.
Excessive foaming at spray tips.
Dark streaks on carpet after
cleaning.
STEEMER brush roll will
not turn.
Cleaner will not run or
suddenly stops.
• Check that the upper supply tank is partially
filled with lukewarm water. Caution: Do not
overfill.
• Check that a cleaner cartridge is installed and
that the white lever is locked in the downward
position. Due to pressurization, the cleaner will
not properly operate without a cleaner
cartridge in place. If the cleaner cartridge is
empty, replace it with a full cartridge.
• Check that the spray tips are not clogged. Use a
towel or damp cloth to clean.
• For above-the-floor cleaning, check that the
hand-held nozzle and hose assembly is properly
connected to the cleaner neck. Also insure that
the button lock has been engaged.
• For best results, use a stain pretreatment, such
as STEEMER Full Release™ Professional Spot &
Stain PreCleaner. These solutions loosen and
break down most common household grease,
oil, and food stains.
• Make several slow passes over the stain from
different angles.
• Make at least one additional pass over the wet
carpet without pressing the cleaner button.
• Check that the handle trigger lock is not
engaged.
• With each pass, slowly pull the unit toward you
to extract any remaining liquid in the carpet. To
speed drying, gently push the nozzle deep into
the carpet pile.
• Check for airpath obstructions in the
stair/upholstery hose, cleaner neck and in the
nozzle. Check to insure that the inlet screen is
free of debris.
• Check that the upper supply tank has water.
• Operate the machine more slowly; you will
achieve better results with one slow pass than
several fast strokes.
• Overlap each pass to provide maximum
cleaning without streaking.
• In high traffic or heavily soiled carpets, it is
occasionally beneficial to allow the carpet to dry
and repeat the process as needed to achieve
optimal cleaning.
• Check that the STEEMER power cord is
completely connected to the main unit.
• If an obstruction stalls the brush roll, the belt is
designed to burn through so as to protect the
motor. Please insure through inspection that the
brush roll is free of obstructions and is free to
turn. Secondly, make sure that the belt is in
good working order. Replace the belt if needed.
• If the belt and the brush roll become
excessively wet, momentary slippage can occur.
By running the unit on a dry section of carpet
for a minute or less, the belt will function
properly.
• Reinsert the plug, if it has slipped out of the outlet.
• The A.L.C.I. may have tripped off due to
fluctuations in household current. Press the reset
button and restart the unit.
P
ROBLEM
S
OLUTION
W
arranty
ORECK MANUFACTURING COMPANY: (ORECK gives you the
following limited warranty for this product only if it was originally
purchased for use, not resale, from ORECK or an ORECK
Authorized Retail Dealer.)
ORECK will repair or replace, free of charge, to the original
purchaser, any part which is found to be defective in material or
workmanship within one (3) years of the date of purchase. This
limited warranty applies to normal domestic use. Any commercial
use of this product will void this limited warranty.
Drive belts, revolving brushes, bulbs, disposable bags, and other
parts subject to normal wear are not covered by this limited
warranty.
This limited warranty does not apply to any part subjected to
accident, abuse, commercial use, alteration, misuse, damage
caused by fire or act of God, the use of voltages other than
indicated on the serial number plate of this product or service of
this product by other than ORECK or an ORECK Factory
Authorized Service Center.
ORECK does not authorize any person or representative to assume
or grant any other warranty obligation with the sale of this
product.
ORECK’s limited warranty is valid only if you retain proof of
purchase from ORECK or an ORECK Authorized Retail Dealer for
this product. If you purchase this product from any other source,
your purchase is “AS IS,” which means ORECK grants you no
warranty, and that you, not ORECK, assume the entire risk of the
quality and performance of this product, including the entire cost
of any necessary servicing or repairs of any defects.
ORECK’s liability for damages to you for any costs whatsoever
arising out of this statement of limited warranty shall be limited to
the amount paid for this product at the time of original purchase,
and ORECK shall not be liable for any direct, indirect,
consequential or incidental damages arising out of the use or
inability to use this product.
Some states do not allow the exclusion or limitation of incidental
or consequential damages, so the above limitation or exclusion
may not apply to you.
ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT,
INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN
DURATION TO THE WARRANTY PERIOD, AND NO
WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY
AFTER THIS PERIOD.
Some states do not allow limitations on the duration of implied
warranties, so the above limitation may not apply to you.
This warranty gives you specific legal rights, and you may also
have other rights which vary from state to state.
T
roubleshooting
G
uide
Whenever calling, please be sure to have your model and
serial number from data plate.
CALL CUSTOMER SERVICE HOT LINE
US: 1-800-989-3535
CANADA: 1-888-676-7325
ALL OTHER SERVICING SHOULD BE DONE BY AN
ORECK AUTHORIZED SERVICE CENTER.
WARNING: Unplug cord from
electrical outlet before servicing.
