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Chapter 10
Chapter 10
Trouble Shooting
Before contacting an authorized service center, please carry out the following simple checks.
You may call at 1-800-853-8883 to speak to a customer service representative.
No Display
Is the power supply connected?
Are the batteries installed properly?
Do the batteries need replacing?
Difficult or no response from the mouse
Is the ball of the mouse or mouse pad clean and free from dust?
Is the mouse connected correctly?
Cannot connect to the Web or use E-mail
Have you established the Internet connection on your PC?
Please check the safe-site log in name and password are entered correctly.
Please check that the X-Cable is securely attached to your PC and the Accelerator Vision.
Cannot Print
Have you correctly connected your printer to your PC?
Is the printer cable securely attached to your PC?
Please check that the X-Cable is securely attached to your PC and the Accelerator Vision.
Black-out screen or abnormal display
Disconnect the power supply by removing the batteries or disconnecting the adaptor for at
least 10 seconds before connecting the power supply again.
Memory Failure
In the unlikely event that the memory becomes corrupted, reset your Accelerator Vision by:
• Removing all batteries, including back-up batteries and leave the machine unplugged for
30 minutes.
• Press [ R ] + [ ON ] to reset or press the reset key located on the bottom of the
Accelerator Vision. (Warning: All memory will be erase.)
Developing learning aids is a responsibility that we take at Oregon Scientific very seriously.
We make every effort to ensure the accuracy and appropriateness of the content that forms the
value of our products. However, errors can sometimes occur. It is important for you to know
that we stand behind our products and we encourage you to call our Consumer Services
Department at 1-800-853-8883 with any problems and/or suggestions that you might have.
Our service representatives will be happy to help you.
This product conforms to the safety requirements of ASTM F963, EN71 Parts 1,2 & 3 and
EN50088. In an effort to continually improve our products, the actual screen display on the
product may differ slightly from the diagrams shown.
Reset
