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Warranty
How to make a claim under Warranty in Australia
Oricom has a simple warranty process for you to follow:
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your product qualifies under warranty. If so, they will give you a Product Return
Authorisation number.
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necessary), together with instructions on how to return the goods for warranty
service.
Please note that if a Customer Support Team member advises that your product does
not qualify for return, this warranty does not apply to your product.
Products that are authorised to be returned to Oricom in Australia must include all of
the following:
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Send the approved returns to:
Oricom International Pty Ltd
Locked Bag 658
South Windsor NSW 2756 Australia
Please note that this warranty excludes expenses incurred by you in returning any
faulty product to us. You must arrange and pay any expenses incurred (including
postage, delivery, freight, transportation or insurance of the product) to return the
faulty product to us, however, we will arrange delivery of the repaired or replaced
faulty product to you.
Important Information
Repair Notice
Please be aware that the repair of your goods may result in the loss of any user-
generated data (such as stored telephone numbers, text messages and contact
information). Please ensure that you have made a copy of any data saved on your
goods before sending for repair.
Please also be aware that goods presented for repair may be replaced by refurbished
goods or parts of the same type rather than being repaired.