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Fireplace Maintenance
General Maintenance
All servicing, maintenance, interior cleaning and handling of the fireplace, parts and glass must be performed by an authorized Ortal
dealer service technician only.
Servicing
Turn off the gas and electricity
BEFORE
servicing the fireplace.
It is recommended that a routine inspection is performed at the beginning of each heating season.
When removing glass from multisided fireplaces, only one side of glass can be removed at a time. Glass must be re-installed
before removing glass from a different side.
Burner and Vent Inspections
Periodic checks should be made of the burner for correct position and condition. Visually check the flame of the burner,
making sure that the flames are steady.
The vent system must be inspected before use. Annual inspection must be scheduled to ensure the flow of combustion and
ventilation air.
Submerged Parts
Do not use the fireplace if any part has been under water, or if you suspect that it may have been under water. The Ortal
dealer service technician must inspect and, if necessary, replace any parts of the control system and any gas controls which
have been under water.
Handling the Glass
Inner glass panel is 5mm ceramic glass. Exterior double glass panel is 3/16” tempered glass. Tempered glass can be sourced locally
if replacement becomes necessary. Ceramic glass must be provided by Ortal.
When removing glass from multisided fireplaces, only one side of glass can be removed at a time. Glass must be re-installed
before removing glass from a different side.
NEVER
operate the fireplace without the glass properly securely in place.
Only an Ortal certified installer is authorized to remove the glass
.
Glass must be removed using an 8-inch glass-handling
suction cup. Lower the glass to rest in a safe place to prevent damage to the glass edges.
Cleaning the Fireplace
Only an Ortal dealer service technician can open the fireplace to clean interior surfaces.
ALWAYS
turn off the gas valve before cleaning.
Do
NOT
clean when hot. Make sure fireplace has had time to cool prior to cleaning any surface or component, interior or
exterior.
Keep the fireplace clean by brushing and/or vacuuming at least once a year. This can only be performed by an Ortal dealer
service technician.
When removing glass from multisided fireplaces, only one side of glass can be removed at a time. Glass must be re-installed
before removing glass from a different side.
Clean the glass when it starts to look cloudy. Use a damp cloth for cleaning the fireplace and the door.
Verify correct operation after servicing.
Maintenance Frequency and Equipment Checklist
Under normal circumstances, the factory recommendation is to have the fireplace serviced at least once a year. Fireplaces
meeting the following conditions should have more frequent service:
Fireplaces installed in commercial/public spaces should be serviced every 3 months.
Fireplaces installed in climates near the ocean or in other settings where corrosion buildup is more likely should be
serviced every 6 months.
Thermocouple Maintenance:
The thermocouple should be replaced annually or as needed in all commercial installations, and in any residential
fireplace where the fireplace is operated for an average of 10 hours or more per day.
For all other installations, the thermocouple should be replaced every three years or as needed.
