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a/k/a/ ORTEC
®
, a subsidiary of AMETEK
®
, Inc.
WARRANTY
ORTEC* warrants that the items will be delivered free from defects in material or workmanship. ORTEC makes
no other warranties, express or implied, and specifically NO WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE.
ORTEC’s exclusive liability is limited to repairing or replacing at ORTEC’s option, items found by ORTEC to
be defective in workmanship or materials within one year from the date of delivery. ORTEC’s liability on any
claim of any kind, including negligence, loss, or damages arising out of, connected with, or from the
performance or breach thereof, or from the manufacture, sale, delivery, resale, repair, or use of any item or
services covered by this agreement or purchase order, shall in no case exceed the price allocable to the item
or service furnished or any part thereof that gives rise to the claim. In the event ORTEC fails to manufacture
or deliver items called for in this agreement or purchase order, ORTEC’s exclusive liability and buyer’s exclusive
remedy shall be release of the buyer from the obligation to pay the purchase price. In no event shall ORTEC
be liable for special or consequential damages.
Quality Control
Before being approved for shipment, each ORTEC instrument must pass a stringent set of quality control tests
designed to expose any flaws in materials or workmanship. Permanent records of these tests are maintained
for use in warranty repair and as a source of statistical information for design improvements.
Repair Service
If it becomes necessary to return this instrument for repair, it is essential that Customer Services be contacted
in advance of its return so that a Return Authorization Number can be assigned to the unit. Also, ORTEC must
be informed, either in writing, by telephone [(865) 482-4411] or by facsimile transmission [(865) 483-2133], of
the nature of the fault of the instrument being returned and of the model, serial, and revision (“Rev” on rear
panel) numbers. Failure to do so may cause unnecessary delays in getting the unit repaired. The ORTEC
standard procedure requires that instruments returned for repair pass the same quality control tests that are used
for new-production instruments. Instruments that are returned should be packed so that they will withstand
normal transit handling and must be shipped PREPAID via Air Parcel Post or United Parcel Service to the
designated ORTEC repair center. The address label and the package should include the Return Authorization
Number assigned. Instruments being returned that are damaged in transit due to inadequate packing will be
repaired at the sender's expense, and it will be the sender's responsibility to make claim with the shipper.
Instruments not in warranty should follow the same procedure and ORTEC will provide a quotation.
Damage in Transit
Shipments should be examined immediately upon receipt for evidence of external or concealed damage. The
carrier making delivery should be notified immediately of any such damage, since the carrier is normally liable
for damage in shipment. Packing materials, waybills, and other such documentation should be preserved in
order to establish claims. After such notification to the carrier, please notify ORTEC of the circumstances so
that assistance can be provided in making damage claims and in providing replacement equipment, if
necessary.
Copyright © 2002, Advanced Measurement Technology, Inc. All rights reserved.
*ORTEC
®
is a registered trademark of Advanced Measurement Technology, Inc. All other trademarks used herein are
the property of their respective owners.
