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7.1 Customer service
In case of problems that cannot be resolved
after consulting the troubleshooting guide in
this installation manual (section 6.1), please
contact either:
A) The installer who supplied the product.
B) OSO Hotwater AS: Tel. +47 32 25 00 00
oso@oso.no / www.oso.no
7. WARRANTY CONDITIONS
8. REMOVING THE PRODUCT
8.1 Removal
A) Disconnect from the heat source.
B) Shut off incoming cold water supply.
C) Empty the product of water – see section 4.4.
100%
1. Scope
OSO Hotwater AS (“OSO”) warrants for 5 years from the date of
purchase that the Product will: i) conform to OSO specifications, ii)
be free from defects in materials and workmanship, subject to the
conditions below. All components are guaranteed to be free from
defects in materials and workmanship for 2 years.
The guarantee is voluntarily extended by OSO to 10 years for the
stainless steel pressure tank. This extended warranty only applies
to Products purchased by a consumer, installed for private use
and distributed by OSO or by a distributor where the Product
was originally purchased from OSO and installed by a qualified
plumber.
The warranty on products purchased by commercial entities or
installed for commercial use is governed solely by the Norwegian
Sale of Goods Act and the following warranty conditions and
limitations.
2. Coverage
If a defect arises and a valid claim is received within the statutory
warranty period, at its option and to the extent permitted by law,
OSO will either; i) repair the defect, or; ii) replace the product with
a product that is identical or similar in function, or; iii) refund the
purchase price.
If a defect arises and a valid claim is received after the statutory
warranty period has expired, but within the extended warranty
period, OSO will supply a product that is identical or similar
in function. In such cases, OSO will not cover any other costs
associated with the replacement.
Products or components replaced in connection with warranty
claims become the property of OSO. The product or component
being replaced will not result in an extension of the original
warranty period.
3. Assumptions
The product is adapted to the water quality from most public water
works. However, certain water qualities (see below) may have very
negative effects (resulting in corrosion) on the expected service life
of the product. If there are uncertainties regarding water quality,
the local water supply authority can supply the necessary data.
This warranty applies only if the following conditions are met:
•
The product has been installed according to the installation
instructions supplied and in compliance with all relevant
regulations, standards and requirements in effect at the date
of installation.
•
The product has not been modified, changed, subjected
to abnormal effects, and no factory-fitted or supplied parts
have been removed.
•
The product has only been connected to public water
works, has been in regular use, and the water quality is as
follows:
- Chlorides
< 75 mg / L*
- Conductivity (EC) at 25°C
< 230 μS / cm*
*In the case of higher values, the anode should be fitted
before filling the product with water.
•
The heating element has not been exposed to water of a
hardness exceeding 5°DH (90 mg/L CaCO3).
•
Any form of disinfection of the piping has been carried
out without affecting the product. The product should be
isolated from any form of chlorination.
•
The product has been in regular use since the date of
installation. If the Product is not to be used for 60 days or
more, it must be drained down.
•
Service and maintenance have been carried out by an
expert according to the requirements in the accompanying
installation instructions and all relevant technical
regulations. Any component used for servicing is an original
OSO spare part.
•
Any warranty cost has been approved in writing by OSO
before it is charged.
•
A purchase receipt and/or receipt for the installation, a
water sample and the defective product will be provided to
OSO on request.
If the above conditions are not met, this may result in damage to
the Product and subsequent water leakage.
4. Limitations
The warranty does not cover:
•
Any fault or costs arising from incorrect installation or use,
lack of maintenance, negligence, misuse, alteration or repair
carried out incorrectly or any fault caused by changing the
product from its original form.
•
Any consequential damage or any indirect loss caused by
any failure or malfunction of the Product.
•
Any damage caused by frost, over-pressure, over-voltage or
chlorine treatment.
•
The effects of stagnant water if the Product has been left
unused for more than 60 days consecutively.
•
Any pipework or equipment connected to the Product.
•
Transport damage. The carrier should be notified of any
such damage upon receipt.
•
Costs due to the fact that the product is not easily accessible
for service.
This warranty does not limit the Purchaser’s statutory rights in any
way.
D) Disconnect all pipes.
E) The product can now be removed.
8.2 Returns scheme
This product is recyclable and should be taken to
the environmental recycling centre. If the product
is to be replaced with a new one, the installer can
take the old cylinder away for recycling.
