15
7.1 Customer service
In case of problems that cannot be resolved
with the aid of the troubleshooting guide in
this installation manual, contact either:
7. WARRANTY CONDITIONS
8. REMOVING THE PRODUCT
8.1 Removal
A) Disconnect the power supply.
B) Shut off incoming cold water supply.
C) Empty the product of water – see section 4.4.
D) Disconnect all pipes.
E) The product can now be removed.
1. Scope
OSO Hotwater UK Ltd. (hereinafter called OSO) warrants for 2 years
from the date of purchase, that the Product will: i) conform to OSO
specification, ii) be free from defects in materials and workmanship,
subject to conditions below. All components carry a 2-year warranty.
he warranty is oluntarily e tended by OSO to 25 years for the
stainless steel inner tank. his e tended warranty only applies to
Products purchased by a consumer, that has been installed for pri ate
use and that has been distributed by OSO or by a distributor where the
Products ha e been originally sold by OSO.
he e tended warranty does not apply to Products purchased by
commercial entities or for Products that ha e been installed for
commercial use. hese shall be subject only to the mandatory
pro isions of the law. he conditions and limitations set out below
shall apply.
2. Coverage
If a defect arises and a valid claim is received within the statutory
warranty period, at its option and to the e tent permitted by law, OSO
shall either; i) repair the defect, or; ii) replace the product with a product
that is identical or similar in function, or; iii) refund the purchase price.
If a defect arises and a valid claim is received after the statutory
warranty period has e pired, but within the e tended warranty period,
OSO will supply a product that is identical or similar in function. OSO
will in such cases not cover any other associated costs. In addition,
for every year after the statutory warranty period, the claimant must
contribute of the list price of the cylinder in uestion to OSO.
Any e changed Product or component will become the legal property
of OSO. Any alid claim or ser ice does not e tend the original warranty.
The replacement Product or part does not carry a new warranty.
3. Conditions
he Product is manufactured to suit most public water supplies.
Howe er, there are certain water chemistries (outlined below) that
can ha e a detrimental e ect on the Product and its life e pectancy. f
there are uncertainties regarding water uality, the local water supply
authority can supply the necessary data.
he warranty applies only if the conditions set out below are met in full:
•
he Product has been installed by a professional installer, in
accordance with the instructions in the installation manual and
all rele ant Codes of Practice and Regulations in force at the
time of installation.
•
he Product has not been modified in any way, tampered with
or subjected to misuse and no factory fitted parts ha e been
removed for unauthorized repair or replacement.
•
he product has been connected to the public power grid and
it has not been connected to an e ternal power supply control
unit not appro ed by OSO.
•
he Product has only been connected to a domestic mains
water supply in compliance with the European Drinking Water
Directive EN 98/83 EC, or latest version. The water should not
be aggressi e, i.e. the water chemistry shall comply with the
following:
- Chloride
< 250 mg /
- Electric Conducti ity (EC) 25°C
< 750 uS / cm
-Saturation nde ( S )
0°C
- ,0 / < 0,
- pH le el
6,0 / < 9,5
•
he immersion heater has not been e posed to hardness
le els e ceeding 5°dH ( 0 ppm CaCO3). A water softener is
recommended in such cases.
•
Any disinfection has been carried out without a ecting the
Product in any way whatsoe er. he Product shall be isolated
from any system chlorination.
•
he Product has been in regular use from the date of
installation. f the Product is not intended to be used for 60 days
or more, it must be drained.
•
he immersion heater element must be remo ed for inspection
on ser ice after 5 years. he threads must be checked for
corrosion. f signs of corrosion are e ident, the element must
be replaced. Subse uently the element must be remo ed and
e amined e ery 3 years. Failure to do so in areas of aggressi e
water may result in the element separating from the cylinder
with conse uential escape of water.
•
Ser ice and/or repair shall be done according to the installation
manual and all rele ant codes of practice. Any replacement
parts used shall be original OSO spare parts.
•
he Ser ice record / enchmark logbook has been completed
and updated after each annual ser ice. n oices should be kept
as proof of service.
•
he Commissioning Checklist / enchmark certificate has
been completed at the time of installation.
•
Any third-party costs associated with any claim has been
authorized in ad ance by OSO in writing.
•
The purchase invoice and/or installation invoice, a water
sample as well as the defecti e product is made a ailable to
OSO upon re uest.
Failure to follow these instructions and conditions may result in
product failure, and water escaping from the Product.
4. Limitations
The warranty does not cover:
•
Any fault or costs arising from incorrect installation, incorrect
application, lack of regular maintenance in accordance with the
installation manual, neglect, accidental or malicious damage,
misuse, any alteration, tampering or repair carried out by a
non-professional, any fault arising from the tampering with or
remo al of any factory fitted safety components or measures.
•
Any conse uential damage or any indirect loss caused by any
failure or malfunction of the Product whatsoever.
•
Any pipework or any e uipment connected to the Product.
•
he e ects of frost, lightning, oltage ariation, lack of water,
connecting to a non appro ed e ternal power supply control
unit, dry boiling, e cess pressure or chlorination procedures.
•
he e ects of stagnant (de-aerated) water if the Product has
been left unused for more than 60 days consecuti ely.
•
Damage caused during transportation. uyer shall gi e the
carrier notice of such damage.
•
Costs arising if the Product is not immediately accessible for
ser icing.
hese warranties do not a ect the uyer s statutory rights.
8.2 Returns scheme
This product is recyclable and should be taken
to the environmental recycling centre. If the
product is to be replaced with a new one, the
installer can take the old cylinder away for re-
cycling.
A) The installer who supplied the product.
B) OSO Hotwater AS: Tel.: +47 32 25 00 00
oso@oso.no / www.oso.no
