One Stop Systems
EB3450 | 90
8 How to Get More Help
You can visit the OSS Technical Support FAQ pages on the Internet at: www.OSS.com/support/
8.1
Contacting Technical Support
Our support department can be reached by fax at (858) 530-2733 or by phone at (858) 530-2511. Support is available Monday through Friday,
8:00 AM to 5:00 PM PT. When contacting OSS Technical Support make sure to include the following information:
1.
Exact and correct OSS Serial #
2.
Service Ticket or Case # (if you already submitted an online request)
3.
Computer Type & Model: Operating System
4.
Make & Model of PCI/PCIe cards: Application
5.
Problem description
When submitting an online technical support request always provide a valid working e-mail address, phone number, shipping address and
proper contact name. Check your e-mail for an automated response containing the case # and updates. For a quick response, use the
Technical Support and RMA Request Form available in the Support Section of the website. Simply complete the form with all required
information. Please make sure that your problem description is sufficiently detailed to help us understand your problem.
Shipping or Transporting of Expansion Unit with PCI / PCIe cards
Any PCIe cards in
should be removed
(or not to be installed) prior to shipment to avoid or prevent possible damage.
Note: Expansion board and PCIe / PCI cards that arrive damaged in shipment will not be covered under warranty.
8.2
Returning Merchandise to OSS
If factory service is required, a Service Representative will give you a Return Merchandise Authorization (RMA) number.
Put this number and your return address on the shipping label when you return the item(s) for service.
OSS will return any
product that is not accompanied by an RMA number.
Please note that OSS WILL NOT accept COD packages, so be sure
to return the product freight and duties-paid.
Ship the well-packaged product to the address below:
Attention:RMA # ________,
One Stop Systems
22354 Enterprise Street, #110
Escondido, CA 92029
USA
It is not required, though highly recommended, that you keep the packaging from the original shipment of your OSS product. However, if you
return a product to OSS for warranty repair/ replacement or take advantage of the 30-day money back guarantee, you will need to package the
product in a manner similar to the manner in which it was received from our plant. OSS cannot be responsible for any physical damage to the
product or component pieces of the product that are damaged due to inadequate packing. Physical damage sustained in such a situation will
be repaired at the owner’s expense in accordance with Out of Warranty Procedures.
