One Stop Systems
OSS-KIT-EXP-6002| 14
5 Contacting Technical Support
Our support department can be by phone at
. Support is available Monday through Friday, 8:00 AM to 5:00 PM PT. When
contacting One Stop Systems Technical Support, please be sure to include the following information:
1) Name
2) Company Name
3) Phone Number
4) Fax Number
5) Email Address
6) Model Number
7) Serial Number
8) Computer Make
9) Computer Model
10) Operating System and Version
11) Make/Model of PCI cards in expansion chassis
12) Detailed description of the problem
You can also visit our web site at:
For a quick response, use the Technical Support and RMA Request Form available in the Support Section of the website. Simply complete the
form with all required information. Please make sure that your problem description is sufficiently detailed to help us understand your problem.
For example: Don’t say “Won’t boot up.” Do say “Tried all the steps in the Troubleshooting Section and it still won’t boot up.”
For faster diagnosis of your problem, please run the two utility programs described in the following sections and include the diagnostic files
they generate with your email.
6 Returning Merchandise to One Stop Systems
If factory service is required, you must contact OSS Service Representative to obtain a Return Merchandise Authorization (RMA) number. Put
this number and your return address on the shipping label when you return the item(s) for service.
One Stop Systems will return any product
that is not accompanied by an RMA number
. Please note that One Stop Systems WILL NOT accept COD packages, so be sure to return the
product freight and duties-paid.
Ship the well-packaged product to the address below:
RMA # ________
One Stop Systems
2235 Enterprise Street, Suite#110 92029
USA
It is not required, though highly recommended, that you keep the packaging from the original shipment of your One Stop Systems product.
However, if you return a product to One Stop Systems for warranty repair/ replacement or take advantage of the 30-day money back
guarantee, you will need to package the product in a manner similar to the manner in which it was received from our plant. One Stop Systems
cannot be responsible for any physical damage to the product or component pieces of the product (such as the host or expansion interfaces for
the PCIe expansion chassis) that are damaged due to inadequate packing. Physical damage sustained in such a situation will be repaired at the
owner’s expense in accordance with Out of Warranty Procedures. Please, protect your investment, a bit more padding in a good box will go a
long way to insuring the device is returned to use in the same condition you shipped it in. Please call for an RMA number first.
