One Stop Systems
OSS-PCIe4-4UV-5
87
17 Contacting Technical Support
Our support department can be reached by fax at (858) 530-2733 or by phone at (858) 530-2511. Support is available Monday through Friday,
8:00 AM to 5:00 PM PT. When contacting One Stop Systems Technical Support, please be sure to include the following information:
1) Name
2) Company Name
3) Phone Number
4) Fax Number
5) Email Address
6) Model Number
7) Serial Number
8) Computer Make
9) Computer Model
10) Operating System and Version
11) Make/Model of PCI cards in expansion chassis
12) Detailed description of the problem
You can also visit our web site at:
https://www.onestopsystems.com/support-0
To submit a support ticket or case, use our OSS Online Support portal:
https://onestopsystems.desk.com/customer/portal/emails/new
For a quick response, use the Technical Support and RMA Request Form available in the Support Section of the website. Simply complete the
form with all required information. Please make sure that your problem description is sufficiently detailed to help us understand your problem.
For example: Don’t say “Won’t boot up.” Do say “Tried all the steps in the Troubleshooting Section and it still won’t boot up.”
For faster diagnosis of your problem, please run the two utility programs described in the following sections and include the diagnostic files
they generate with your email.
18 Third Party Hardware and Software Support Policy
OSS tests, certifies and bundles many popular third party hardware and software products with OSS hardware for ease of use and guaranteed
operation. OSS encourages customer innovation by combining OSS products in a new and interesting ways with third party and customer
developed hardware and software. Unfortunately, with virtually infinite combinations of hardware and software, OSS cannot test and validate
every possible configuration. OSS is committed to supporting its products and identifying if any technical issue may be related to third-party
hardware or software. In order to isolate technical issues, OSS may request that the system be returned to the same configuration that shipped
from the OSS factory and any non-OSS supplied third-party hardware or software be removed from the system during troubleshooting.
We test, certify and support many third party hardware and software products along with OSS hardware and are happy to integrate a fully
supported system. Ask us about that service and we would be happy to help. If an OSS product is fully functional and a support issue is related
to third-party hardware or software that did not ship from the OSS factory, the customer requesting support should reach out to the third-
party vendor for assistance to fully troubleshoot the issue.
Summary of Contents for OSS-PCIE-4UV-5-1
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