13
SERVICE AND MAINTENANCE
Replacement Parts
• Decanters
– Please visit us online at www.oster.ca, or call 1-800-667-8623 in Canada
for information on where you can find a store that carries replacement decanters.
Repairs
If your coffeemaker requires service, do not return it to the store where you purchased
it. All repairs and replacements must be made by Sunbeam or an authorized Sunbeam
Service Center. If you live in the U.S. or Canada, please call us at the following toll-free
telephone numbers to find the location of the nearest authorized service center:
U.S. 1-800-334-0759
Canada 1-800-667-8623
You may also visit our web site at www.oster.ca for a list of service centers.
To assist us in serving you, please have the coffeemaker model number and date of
purchase available when you call. The model number is stamped on the bottom metal
plate of the coffeemaker.
We welcome your questions, comments or suggestions. In all your communications,
please include your complete name, address and telephone number and a description of
the problem.
Visit our web site at www.oster.ca and discover the secret to brewing the perfect cup of
coffee. You will also find a rich blend of gourmet recipes, entertaining tips and the latest
information on Oster
®
products.
12
TROUBLESHOOTING YOUR OSTER
®
COFFEEMAKER
Your Oster
®
Coffeemaker has been carefully designed to give you many years of trouble-
free service. In the unlikely event that your new coffeemaker does not operate satisfactorily,
please review the following potential problems and try the steps recommended BEFORE
you call an Authorized Sunbeam Service Center.
PROBLEM
POSSIBLE CAUSE
SOLUTION
THE “BREW NOW”/ON
• The appliance is unplugged.
• PLUG UNIT IN.
LIGHT DOES NOT LIGHT UP • There’s a power outage.
• WAIT FOR POWER TO BE RESTORED.
THE COFFEE IS
• The appliance is unplugged.
• PLUG UNIT IN.
NOT BREWING
• There’s a power outage.
• WAIT FOR POWER TO BE RESTORED.
• Not enough water in
• FILL WATER RESERVOIR ABOVE
water reservoir.
MINIMUM LEVEL MARKING.
• The filter basket is not
• INSERT FILTER BASKET
properly inserted.
CORRECTLY.
• The decanter is not placed all
• PLACE DECANTER CORRECTLY
the way on the platform.
ON PLATFORM.
THE COFFEEMAKER
• There are no coffee grounds
• ADD THE DESIRED AMOUNT
ONLY BREWS WATER
in the filter basket.
OF COFFEE TO THE FILTER.
THE COFFEEMAKER
• The coffeemaker
• CLEAN COFFEEMAKER AS
BREWS SLOWLY
needs cleaning.
DESCRIBED IN “CLEANING AND
MAINTAINING” SECTION.
THE FILTER BASKET
• The filter basket is not
• INSERT FILTER BASKET
OVERFLOWS
properly inserted.
CORRECTLY.
• The decanter is not placed
• PLACE DECANTER CORRECTLY
all the way on the platform.
ON PLATFORM.
• Too many coffee grounds
• REMOVE FILTER DISCARD GROUNDS.
were placed in the filter.
IF PAPER FILTER, REPLACE. IF
PERMANENT FILTER, RINSE. BEGIN
BREWING PROCESS AGAIN.
• The decanter was removed
• TURN OFF AND UNPLUG THE UNIT.
from the platform for more
ALLOW TO COOL.
than 30 seconds.
WIPE UP THE SPILL.
THE COFFEE IS NOT HOT
• There’s a power outage.
• WAIT FOR POWER TO BE RESTORED.
THE COFFEE TASTES BAD
• Coffee grounds other than for
• USE COFFEE GROUNDS
an automatic drip coffeemaker
RECOMMENDED FOR AUTOMATIC
were used.
DRIP COFFEEMAKERS.
• The ground coffee-to-water
• USE CORRECT GROUND
ratio was unbalanced.
COFFEE-TO-WATER RATIO.
• The coffeemaker needs cleaning.
• CLEAN COFFEEMAKER AS
DESCRIBED IN “MAINTAINING YOUR
COFFEEMAKER” SECTION.
THE GROUNDS ARE IN
• The filter is not properly seated
• SEAT FILTER PROPERLY
THE COFFEE
in the basket.
WITHIN THE FILTER BASKET.
• The filter collapsed.
• REMOVE FILTER AND REPLACE.
THE “BREW NOW” LED
• Decanter is not placed all the way
• PLACE DECANTER CORRECTLY
IS FLASHING FAST
on the platform.
ON PLATFORM.
• Not enough water in
• FILL THE WATER RESERVOIR ABOVE
water reservoir.
MINIMUM LEVEL MARKING.
Do you still have questions? You can call us toll-free at the Oster
®
Consumer Service Department,
1-800-667-8623 or you can visit us at www.oster.ca.
BVSTPSTX97-033_14EFM1.indd 13-14
14/07/14 10:51 AM
