63
Symptom
Possible causes
Solutions
The hearing aid LED light
remains turned OFF when
the hearing aid is placed
in the charger
The charger is not turned ON
Verify that the charger’s power plug is correctly connected
The hearing aid or charger’s temperature is either too warm or too
cold
Move the charger and hearing aid to a location with a temperature b5°C and +40°C
(+41°F and +104°F)
Charging is incomplete. The room temperature exceeds
+35°C (+95°F), which prolongs the charging time. The charger has
stopped charging to protect the battery.
Reinsert the hearing aid into the charger. This completes the charging within approximately
15 minutes.
The hearing aid is incorrectly seated in the charger
Check the charging ports for foreign objects
The hearing aid LED light
blinks GREEN when it’s
placed in the charger
Hearing aid has not been in use for a prolonged period of time
Depending on how depleted the battery in the hearing aid is, the hearing aid automatically
resumes normal charging mode after a timeframe of up to 10 minutes. Ensure you leave the
hearing aids in the charger during this process.
The hearing aid LED light
blinks ORANGE when the
hearing aid is placed in
the charger
System error
Contact your hearing care professional
Pairing issue with
Apple device
Bluetooth connection failed
1)
Unpair your hearing aid
2)
Turn Bluetooth OFF and ON again
3)
Turn OFF and turn back ON the hearing aid
4)
Re-pair hearing aid (For guidance, visit: www.oticon.ca/pairing)
Only one hearing aid is paired
Note
If none of the above solutions work, consult your hearing care professional.
Summary of Contents for 5714464006465
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