oticon Amigo FM/MED-EL, User Manual

12

If you experience problems with the unit, check if the CI child can hear speech with his speech processor when the FM system is not connected. 

If a problem occurs, check the function of the diff erent devices:

Troubleshooting

Device

1

2

3

4

5

Speech pro-
cessor

Reset the speech processor 

(turn OFF/ON)

Replace the batteries

Verify the function of the speech 

processor components (check the 

manual)

FM receiver/
FM-CI 
adaptor

Check all connections to the 

speech processor

Check that the mode switch is in 

the correct position being either: 



 FM+CI



 FM 

only

Transmitter

Reset the transmitter 

(turn OFF/ON)

Exchange batteries

Check the microphone connec-

tion (exchange microphone if 

necessary)

Synchronize the transmitter and 

receiver

Perform a listening check 

(see below)

Listening 
check

A listening check of the speech 

processor can be performed using 

MED-ELs microphone test device 

(MTD). Follow the instructions 

given in the user manual of the 

MTD.

You can check the Amigo trans-

mitter by plugging a headset into 

the auxiliary audio input jack at 

the bottom of the transmitter. 

Select “Monitor Single Channel” 

in the “FM Channel Wizard”, talk 

into the microphone and listen in 

on the selected channel.

If the signal is distorted and you 

suspect electromagnetic inter-

ference, walk around in the room 

in order to locate the source of 

this interference. Check if either 

fi nding a diff erent place in the 

room is benefi cial, or whether 

choosing a diff erent channel will 

solve the problem for the CI user.

In case the close proximity of the 

speech processor and the Amigo 

receiver causes interference, 

the FM-CI adaptor with the Amigo 

receiver can be connected to 

the speech processor, or to the 

remote battery pack via a cable, 

and attached to the clothes. This 

way the distance between the 

Amigo receiver and the speech 

processor is increased minimizing 

the risk of interference.

The receiver cannot be pro-

grammed while the speech 

processor is being worn and 

switched on:

In this case, the signal of the 

speech processor coil competes 

with the programming signal. 

Detach the coil from the cable for 

the short time it takes to program 

the receiver. Be sure to re-attach 

it properly and check its function 

(see speech processor manual). 

If the child is old enough, you can 

ask whether he or she can hear 

your voice.

Please refer to www.medel.com for information about the CI products and troubleshooting guides.