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  About     Startup     Handling     Options     Tinnitus     Warnings     

More info

  

Troubleshooting guide

More info

Symptom

Possible causes

Solutions

No sound

Dead battery

Replace the battery

Clogged earpieces (dome, Grip Tip, or Micro mould)

Clean Micro mould
Consider replacing wax filter, dome, or GripTip

Intermittent or  

reduced sound

Clogged sound outlet

Clean mould, replace wax filter in the Micro mould, change dome or GripTip

Moisture

Wipe battery with a dry cloth

Dead battery

Replace the battery

Squealing noise

Hearing aid earpiece inserted incorrectly 

Re-insert the earpiece

Earwax accumulated in ear canal

Have ear canal examined by your doctor

Beeping

If your hearing aid plays 8 beeps, 4 times consecutively, 

your hearing aid needs a microphone service check

Contact your hearing care professional

Pairing issue with Apple 

device

Bluetooth connection failed 

1)

  Unpair your hearing aids (Settings

General

Accessibility

Hearing Devices

Devices 

Forget this device). 

2)

 Turn Bluetooth off and on again. 

3)

 Open and close battery drawer on hearing aids. 

4)

 Re-pair hearing aids (see chapter: “Pair hearing aids with iPhone”)

Only one hearing aid paired

If none of the above solutions work, consult your hearing care professional.

Summary of Contents for BTE13 PP

Page 1: ...BTE13 PP Instructions for use...

Page 2: ......

Page 3: ...odel overview This booklet is valid for Oticon Opn family BTE13 PP Fitting level 105 in the following hearing aid models Oticon Opn 1 Oticon Opn 2 Oticon Opn 3 with NFMI and 2 4 GHz radio functionalit...

Page 4: ...u to get the most out of your new hearing aid Your hearing care professional has adjusted the hearing aid to meet your needs If you have additional questions please contact your hearing care professio...

Page 5: ...thin moderate to severe to profound hearing loss This power hearing aid is intended for use by adults and children older than 36 months IMPORTANT NOTICE The hearing aid amplification is uniquely adjus...

Page 6: ...Power 14 Identify left and right hearing aid 16 Battery size 13 17 MultiTool for handling batteries and cleaning 18 Start up Turn the hearing aid on and off 20 When to replace the battery 21 How to r...

Page 7: ...thin tube 31 Replace dome or Grip Tip 32 Customised earpieces for thin tube 33 Clean Micro mould 34 Replace ProWax filter 35 Flight mode 36 Options Optional features and accessories 38 Mute the hearin...

Page 8: ...h 46 Oticon ON App 47 Wireless accessories 48 Other options 49 LED light 50 Listening state 51 Action based 52 Warnings 53 Tamper resistant battery drawer 54 Tinnitus Tinnitus SoundSupport optional 56...

Page 9: ...ndSupport 62 Warnings related to Tinnitus 64 Warnings General warnings 66 More info Troubleshooting guide 70 Water and dust resistant IP68 72 Conditions 73 Warranty certificate 74 International warran...

Page 10: ...e There are two different attachments and several different earpieces which classify your hearing aid Please identify your attachment and earpiece This will make it easier for you to navigate through...

Page 11: ...s one of the following earpieces Ear grip optional Thin tube Dome Bass dome shown Micro mould Grip Tip VarioTherm Micro mould Please see details for replacing the dome or Grip Tip in chapter Replace d...

Page 12: ...About Startup Handling Options Tinnitus Warnings More info BTE13 PP with sound hook and mould What it is Push button LED light optional Nail grip Battery drawer Sound hook Tube Mould Microphone openin...

Page 13: ...13 What it does Show program volume and battery status Open the battery drawer Mute change volume and programs Sound out Sound in Contains the battery and functions as an on off switch...

Page 14: ...4 About Startup Handling Options Tinnitus Warnings More info BTE13 PP with thin tube Corda miniFit Power What it is Push button Microphone openings Battery drawer Thin tube Nail grip LED light optiona...

Page 15: ...15 Sound in What it does Contains the battery and functions as an on off switch Sound out Open the battery drawer Show program volume and battery status Mute change volume and programs...

Page 16: ...important to distinguish between the left and the right hearing aid as they may be programmed differently You can find left right colour indicators in the battery drawer Indicators can also be found...

Page 17: ...a miniature electronic device that runs on special batteries To activate the hearing aid you must insert a new battery in the battery drawer See chapter Replace the battery Battery drawer Make sure th...

Page 18: ...edit cards and other magnetically sensitive devices MultiTool for handling batteries and cleaning The MultiTool contains a magnet that makes it easier to replace the battery in the hearing aid It also...

Page 19: ......

Page 20: ...aid on and off The battery drawer is also used to switch the hearing aid on and off To save battery life make sure your hearing aid is switched off when you are not wearing it Turn ON Close the batte...

Page 21: ...running low Four beeps The battery has run out Battery maintenance tip To make sure the hearing aid is always working bring spare batteries with you or replace the battery before you leave home Bluet...

Page 22: ...open the battery drawer Remove the battery Remove the sticky label from the side of the new battery Tip Wait 2 minutes so that the battery can draw air to make sure to function optimally Insert the ne...

Page 23: ...lay a jingle through the earpiece Hold the earpiece close to your ear to hear the jingle The MultiTool can be used to change the battery Use the magnetic end to remove and insert batteries The MultiTo...

Page 24: ...ing pages if you have a hearing aid with a sound hook and mould The mould is customised for you and fits your ear shape The moulds are unique for the left or the right ear Gently pull your ear outward...

Page 25: ...p it Clean the microphone openings Carefully brush any debris away from the openings Gently brush the surface Make sure the brush is not pressed into the openings IMPORTANT NOTICE Use a soft dry cloth...

Page 26: ...ould be cleaned regularly Use a soft cloth to clean the surface of the mould Use the MultiTool wire loop to clean the opening Replace the tube The tubing between the mould and the hearing aid should b...

Page 27: ...sconnect ing them from the hearing aid Disconnect the tube and mould from the hook Hold the hook firmly when pulling it off the tube Otherwise the hearing aid may be damaged Wash the mould and tube us...

Page 28: ...ges if your hearing aid has a thin tube Corda miniFit Power with either a dome Grip Tip or Micro mould earpiece Corda miniFit Power is a thin tube that brings sounds into your ear The thin tube should...

Page 29: ...e tube between your thumb and index finger The earpiece should point towards the ear canal opening Gently push the earpiece into your ear canal until the thin tube sits close to your head If the thin...

Page 30: ...hould be cleaned to keep it clear of moisture and wax If not cleaned it may become blocked with wax which stops sound from coming out Pull the thin tube out of the hearing aid Push the cleaning tool a...

Page 31: ...mes and Grip Tip are made of soft rubber material Identify your earpiece type and size below IMPORTANT NOTICE If the earpiece is not on the thin tube when removed from the ear the earpiece may still b...

Page 32: ...d If the earpiece is filled with wax replace it with a new one Grip Tips should be replaced at least once a month Hold on to the end of the thin tube and then pull off the dome Insert the thin tube ex...

Page 33: ...33 Customised earpieces for thin tube Micro moulds are available in two different materials VarioTherm Micro mould do not have a wax filter Micro mould VarioTherm Micro mould...

Page 34: ...r that must be replaced when clogged or if the hearing aid does not sound normal Clean the vent by pressing the brush through the hole twisting it slightly Vent IMPORTANT NOTICE Always use the same ty...

Page 35: ...rom the shell The tool has two pins one empty for removal and one with the new wax filter Push the empty pin into the wax filter in the Micro mould and pull it out Insert the new wax filter using the...

Page 36: ...ted The hearing aid will still be working It is only necessary to activate flight mode on one hearing aid It is possible to have a LED status for the flight mode See chapter LED light for more informa...

Page 37: ...37 Quick reset If you wish to return to the standard settings of the hearing aid programmed by your hearing care professional simply open and then close the battery drawer Open Close...

Page 38: ...on the following pages are optional Please contact your hearing care professional to find out how your hearing aid is programmed If you experience difficult listening situations a special program may...

Page 39: ...function See chapter LED light for more information about this IMPORTANT NOTICE Do not use the mute function as an off switch as the hearing aid still draws current from the battery in this mode Apply...

Page 40: ...program order For example if you want to go from program 1 to 4 you can press the down button once instead of pressing the up button 3 times Change programs Your hearing aid can have up to 4 different...

Page 41: ...41 To be filled out by the hearing care professional Program Sound you will hear when activated When to use 1 1 beep 2 2 beeps 3 3 beeps 4 4 beeps Program change LEFT RIGHT Short press Long press...

Page 42: ...ume down Change volume The push button allows you to adjust the volume You will hear a click when you turn the volume up or down It is possible to have a LED status for the volume mode See chapter LED...

Page 43: ...must be running iOS 9 3 or later 43 Use hearing aids with iPhone iPad and iPod touch Your hearing aids are Made for iPhone hearing aids and allow for direct communication and control with iPhone iPad...

Page 44: ...s with iPhone 2 General 3 Accessibility 1 Settings Open your iPhone and go to Settings Make sure Bluetooth is on Then choose General On the General screen choose Accessibility On the Accessibility scr...

Page 45: ...3 minutes Your iPhone will detect the hearing aids for pairing Detected devices will appear in your iPhone list Choose your hearing aids Confirm pairing If you have two hearing aids pairing confir ma...

Page 46: ...use of this accessory with iPod iPhone or iPad may affect wireless performance Apple the Apple logo iPhone iPad iPod touch and Apple Watch are trademarks of Apple Inc registered in the U S and other...

Page 47: ...n ON App also enables you to connect and control an endless range of other devices by linking to IFTTT via the internet Go to www oticon global connectivity for more details and information on compati...

Page 48: ...with your mobile phone you can use the hearing aids as a hands free headset TV Adapter 3 0 TV Adapter is a wireless transmitter of sound from TV and electronic audio devices The TV Adapter streams so...

Page 49: ...hes or lecture rooms This symbol or a similar sign is shown wherever a teleloop has been installed Autophone Autophone can automatically activate a phone program in the hearing aid if your telephone h...

Page 50: ...rtup Handling Options Tinnitus Warnings More info LED light The LED light is used to help users caregivers parents and teachers to operate the hearing aid and to give instructions on relevant function...

Page 51: ...tatus Visual Continuously repeated Program 1 Program 2 Program 3 Program 4 Wireless accessories incl microphone Wireless accessories Flight mode active Mute Green short blink Green long blink Red shor...

Page 52: ...ions Tinnitus Warnings More info Action based Volume adjustments Visual One sequence only Preferred volume Minimum maximum volume Volume up down Quick reset Green short blink Green long blink Green ve...

Page 53: ...53 Warnings Warnings Visual Comments Battery running low Continuously repeated Microphone service check needed Repeated 4 times with small pauses Red short blink Red long blink...

Page 54: ...ulties a tamper resistant battery drawer should be used IMPORTANT NOTICE Avoid excessive force when opening the battery drawer in the locked position Do not force the battery drawer beyond its fully o...

Page 55: ...ll tool provided by your hearing care professional Insert the tip of the tool into the small hole at the back of the battery drawer 1 Move it to the right and hold it 2 Open the battery drawer To lock...

Page 56: ...rom tinnitus as part of a tinnitus management program The target population is the adult population over 18 years old Tinnitus SoundSupport is targeted to licensed hearing care professionals audiologi...

Page 57: ...lp manage tinnitus Your hearing care professional will also be able to offer the appropriate follow up care It is important to follow his her advice and directions regarding such care Prescription use...

Page 58: ...nd preferences for tinnitus relief It offers a number of different sound options Together with your hearing care professional you can select your preferred sound s Tinnitus SoundSupport programs Toget...

Page 59: ...with Tinnitus SoundSupport When you select a hearing aid program for which Tinnitus SoundSupport is activated your hearing care professional can only set the push button on your hearing aid to work a...

Page 60: ...lower part of the push button repeatedly until desired level is reached B How to change Tinnitus SoundSupport volume in both ears simultaneously You can use one hearing aid to increase decrease the so...

Page 61: ...d of time Your hearing care professional will advise you of the maximum amount of time per day you should use Tinnitus SoundSupport It should never be used at uncomfortable levels See table Tinnitus S...

Page 62: ...ng time The wearing time of Tinnitus SoundSupport will decrease as you increase the level above 80 dB A SPL The fitting software will automatically display a warning when the hearing aid exceeds 80 dB...

Page 63: ...levels that may cause hearing damage The Max wearing time table in the fitting software displays the number of hours the patient can safely use Tinnitus SoundSupport Note the max wearing time for eac...

Page 64: ...a headaches heart palpitations or possible skin irritation at the point of contact with the device you should immediately discontinue use of the device and seek a consultation with a medical audiology...

Page 65: ......

Page 66: ...l if you experience unexpected operations or events with your hearing aid Usage of hearing aids Hearing aids should be used only as directed and adjusted by your hearing care professional Misuse can r...

Page 67: ...ur batteries and never dispose of batter ies by burning them There is a risk that the batteries will explode Dysfunction Be aware of the possibility that your hearing aid may stop working without noti...

Page 68: ...nside a parked car in the sun The hearing aid must not be dried in microwave ovens or other ovens The chemicals in cosmetics hairspray perfume aftershave lotion suntan lotion and insect repellent can...

Page 69: ...been thoroughly tested for interference in accordance with the most stringent international standards However interference be tween the hearing aid and other devices e g some mobile telephones citize...

Page 70: ...und Clogged sound outlet Moisture Dead battery Squealing noise Hearing aid earpiece inserted incorrectly Earwax accumulated in ear canal Beeping If your hearing aid plays 8 beeps 4 times consecutively...

Page 71: ...ith a dry cloth Replace the battery Re insert the earpiece Have ear canal examined by your doctor Contact your hearing care professional 1 Unpair your hearing aids Settings General Accessibility Heari...

Page 72: ...ain Should your hearing aid come into contact with water and stop working please follow these guidelines 1 Gently wipe off any water 2 Open the battery drawer remove the battery and gently wipe off an...

Page 73: ...40 C Relative humidity 5 to 93 non condensing Storage and transport conditions Temperature and humidity shall not exceed the below limits for extended periods during transport and storage Temperature...

Page 74: ...Hearing care professional s address ___________________________________ Hearing care professional s phone ____________________________________ Purchase date __________________________________________...

Page 75: ...rised party exposure to cor rosive conditions physical changes in your ear damage due to foreign objects entering the device or incor rect adjustments are NOT covered by the limited warranty and may v...

Page 76: ...eter distance The hearing aid also contains a radio transceiver using Bluetooth Low Energy BLE and a proprietary short range radio technology both working at 2 4 GHz The 2 4 GHz radio trans mitter is...

Page 77: ...licence exempt RSSs Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference tha...

Page 78: ...ce with the instructions may cause harmful interference to ra dio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does caus...

Page 79: ...ts and other relevant provisions of Directive 1999 5 EC R TTE as well as the new Directive 2014 53 EU RED Declarations of Conformities for both relevant directives are available from the manufacturer...

Page 80: ...Tinnitus SoundSupport Limitation on use No limitation on use Program Start up volume Tinnitus Max volume Tinnitus 1 Max _______ hours per day Max _______ hours per day 2 Max _______ hours per day Max...

Page 81: ...ram shift Yes No Yes No Mute Yes No Yes No Tinnitus SoundSupport Yes No Volume control indicators On Off Beeps at min max volume On Off On Off Clicks when changing volume On Off On Off Beeps at prefer...

Page 82: ...0000175652000001 175652UK 2017 04 05 Firmware 4 0...

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