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About Getting started Daily use Warnings
More info
Troubleshooting
Symptom
Possible causes
Solutions
The hearing aid LED
blinks GREEN when
hearing aid is placed in
the charger
Hearing aid has not been in use for an extended period of time
Depending on how depleted the battery in the hearing aid is, the hearing aid automatically
resumes normal charging mode after a timeframe of up to 10 minutes
Ensure you leave the hearing aid in the charger during this process
The hearing aid LED
remains turned OFF
when the hearing aid is
placed in the charger
The charger is not turned ON
Verify that the charger power plug is correctly connected
The hearing aid or charger’s temperature is either too warm or too
cold
Move the charger and hearing aid to a location with a temperature b5°C and +38°C
(+41°F and +100°F)
Charging is incomplete. The charger has stopped charging to
protect the battery.
Reinsert the hearing aid into the charger. This completes the charging within approximately
15 minutes.
The hearing aid is not correctly seated in the charger
Check the charging ports for foreign objects
The hearing aid LED
blinks ORANGE / RED
when the hearing aid is
placed in the charger
System error
Contact your hearing care professional
