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About Start up Handling Options Warnings
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Symptom
Possible causes
Solutions
No sound
Dead battery
Replace the battery
Clogged speaker or earpieces (dome, GripTip, Micro mould or LiteTip)
Clean Micro mould or LiteTip
Consider replacing wax filter, Grip Tip or dome
Intermittent or
reduced sound
Clogged sound outlet
Clean Micro mould, LiteTip or replace wax filter, Grip Tip or dome
Moisture
Wipe battery with a dry cloth
Dead battery
Replace the battery
Squealing noise
Hearing aid earpiece inserted incorrectly
Re-insert hearing aid
Ear wax accumulated in ear canal
Have ear canal examined by your doctor
If none of the above solutions work, consult your hearing care professional for assistance.
Troubleshooting guide
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