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About Start up Handling Options Warnings
More info
Symptom
Possible causes
Solutions
No sound
Dead battery
Replace the battery
Clogged earpieces (dome, Grip Tip, MicroMold or LiteTip)
Clean mold
Consider replacing wax filter or dome
Intermittent or
reduced sound
Clogged sound outlet
Clean mold or replace wax filter or dome
Moisture
Wipe battery with a dry cloth
Dead battery
Replace the battery
Squealing noise
Hearing aid earpiece inserted incorrectly
Re-insert the earpiece
Ear wax accumulated in ear canal
Have ear canal examined by your doctor
If none of the above solutions work, consult your hearing care professional
for assistance.
Troubleshooting guide
Additionals